Job Description

Growth Resourcing is excited to welcome a dedicated Account Manager to our growing team. In this role, you'll be responsible for nurturing client relationships and ensuring the successful delivery of our services. The Account Manager will act as a trusted advisor to our clients, understanding their needs and goals, and helping them navigate our offerings to achieve desired outcomes. This position requires excellent communication and interpersonal skills, as you'll be liaising between clients and internal teams. Your duties will include managing project timelines, overseeing account deliverables, and proactively identifying opportunities for upselling and cross-selling our services. By working collaboratively with clients and our internal teams, you will play a key role in enhancing customer satisfaction and loyalty. At Growth Resourcing, we value proactive team members who are committed to driving success for both our clients and our company. If you are a strategic thinker with a passion for relationship-building, we invite you to explore this exciting opportunity!
Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 3+ years of experience in account management or customer success
• Proven track record in maintaining and growing client relationships
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently as well as collaboratively within a team
• Experience with CRM software and account management tools
• Strong organisational and time management skills
• Understanding of marketing or technical concepts is a plus
• Strong understanding of internet connectivity, cloud services, or related technologies (preferred).
• Understands basics of SaaS hosting challenges (scalability, performance).
• Familiarity with Linux/Windows server use cases and basic hosting tasks (DNS, SSL).
• Understands firewalls, SSL, DDoS, patching, and why they matter for uptime/security.

Benefits

• Dynamic and Supportive Environment
• Join a collaborative team that thrives on energy, motivation, and celebrating success together.
• Comprehensive Training & Onboarding
• Get fully equipped with the tools, scripts, and guidance to hit the ground running and succeed.
• Clear Career Progression Pathways
• We prioritise internal promotions, with defined steps to move into Account Executive, Sales Manager or other leadership roles.
• High-Earning Potential
• Enjoy a competitive base salary with uncapped commission, your effort directly impacts your earnings.
• Regular Performance Incentives
• From bonuses to team outings and personal rewards, we believe in recognising and celebrating your wins.
• Exciting Team Culture
• Experience a fun, fast-paced workplace with regular team-building events, socials, and company-wide activities to keep morale high.
• Ongoing Professional Development
• Access mentorship, workshops, and learning opportunities to grow your sales and leadership skills.
• Autonomy with Accountability
• You're trusted to own your pipeline and results, with the full support of a motivated and accessible leadership team.
• Modern, Central Office Space
• Work from a vibrant, well-equipped office that's designed to inspire productivity and collaboration.
• Mission-Driven Work
• Be part of a company that's genuinely passionate about helping businesses scale with the right talent solutions.

Skills Required