WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Key responsibilities
Liaising with the Site coordinators, Facilities Management, Company Support teams, contractors and suppliers
.o Asset management - Accurate equipment lists management and equipment tracking between sites.
Site Budget tracking and reporting.
Following up on PR/PO creation, invoices verification against job cards and track payments
.o Assisting in the collation and verification of monthly/weekly SLA reports & invoices with the Regional Technical Manager
Monthly technical reports
o Monthly CCTV and Access reportso Reduce breakdowns.
o Risk auditso Track SLA of FM supplier
Track service reports
Standby
Ensure CCTV and Access Control are operating at optimal levels
Fault finding
Training of handymen staff
Reports
Monthly technical reports
PR reports
National maintenance tracker report
Help desk status reports
Qualifications
Qualifications & Experience
At least 5 years' Portal Access Control and Hikvision CCTV experience etc is a prerequisite
.o Be able to work independently.
Advance Problem solving
Complex Fault finding
Advanced Portal programming and understanding
Qualified (Impro level 4 or higher Certified with Portal software)
Data Centre environment experience
* Excellent Communication skills
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