Job Description

Job Summary

KEY OUTPUTS:

• Responsible for day-to-day operations of &Beyond Xaranna Camp. This includes all aspects that affects the guest experience
• Direct line management responsibility for the &Beyond Xaranna Camp
• Human resource management and staff development of direct team members
• Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area xe2x80x93 this includes guest delights, accommodation, food, staff, activities
• Building relationships with new and repeat guests
• Maintaining and reinforcing an environment where the &Beyond Golden Thread and Brand Standards are continuously met and visible throughout the daily functioning of the property.
• Ensure lodge to do lists are actioned and completed (within budget)
• Hospitality - Guest Scores: Support the HOD Team where required to ensure that Guest Scores are reached and exceeded.
• Hospitality xe2x80x93 Training: Establish Training needs across the departments and formulate a plan to assess; evaluate and measure training. Key Metric: Establish training needs; Prioritize these needs; Execute the training; Establish a skills matrix for all staff; Evaluate all staff against this; Formulate a process to train staff to enable them to gain necessary skills
• Understand personal guest needs through interaction
• Ensure that minimum standards as per BOPs are adhered to in all departments
• Promote and Instill an ethic of Guest Care and Guest interaction throughout all departments
• Promote and instill a passion for Going the Extra Mile throughout all departments
• Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary
• Assist with monthly planning xe2x80x93 training, guest requirement and staffing levels
• Familiarize yourself and adhere to the Company Policies and Procedures

KNOWLEDGE REQUIRED:

• At least 3 xe2x80x93 5 years Management Experience in a 5-star boutique operation
• Hospitality and Service Training Experience
• In depth knowledge of classic and current food and beverage trends and market

SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
• Passionate about sustainable tourism and conservation
• Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
• Unrelenting attention to detail and high standards
• Structured manager with experience of leading diverse teams
• Open minded and able to think outside of the box
• The ability to motivate and inspire yourself and others
• Excellent interpersonal skills and communication
• Fluent in English essential. Other European languages are beneficial

PERSONAL CHARACTERISTICS:

• Good command of the English language
• An outgoing, warm, friendly personality
• Confident and comfortable around affluent people
• Well presented, Honest, Diligent and self-motivator
• Have the ability to work under pressure and meet deadlines
• High energy levels
• Good staff motivator skills
• Passionate about creating memorable experiences for individuals
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Attention to detail
• Diligence and self-motivation to meet deadlines

• Willingness and ability to share information, teach and inspire others

People:

• Build a good working relationship with the General Manager & Camp Managers.
• Communicate well with all departments
• A warm & Beyond welcome for all new staff
• Develop a learning culture
• Train the staff in AndBeyond Hospitality principles.

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