Job Description

:

To plan, manage and monitor the implementation of all service workshop activities and processes in

order to deliver on approved operational plans and to continuously enhance service delivery



Specific Roles and Responsibilities:

Contribute to the development of the appropriate strategy and set targets within area of accountability. Define standard operating procedures (SOPs) Implement and manage end-to-end processes Manage all operational risk and risk mitigation initiatives Manage operational risk and risk mitigation initiatives Manage, prioritise, allocate, and quality control all related workshop processes to ensure repairs are done correctly and ensure time frames are met and risks are mitigated Monitor and report on progress against operational plans and adjust where required Monitor operational results and backlogs and make adjustments according to service delivery requirements. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems by applying the necessary discretion and guidelines


Qualification and Experience:

3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience 0 - 1 year experience in a similar environment


Skills and Attributes:

Create an engaging, enabling and productive work climate aligned to the employee value

proposition
Implement and manage workforce planning, recruitment, learning and development, performance

management, reward and recognition and employee relations to ensure an optimal working


environment
Manage teams within the context of defined processes, set required performance parameters and

act as coach and mentor where required
Monitor and positively influence and manage change, and offer operational support where

required
* Own and live up to company values