Job Description

:

To coordinate, plan and deliver daily team tasks in the repairs, servicing and support services function through the execution of pre-defined objectives as per agreed OEM standard operating procedures.


Specific Role and Responsibilities:

Ensure an optimal productive and an efficient team Ensure quality workmanship delivered to customers Communicate technical information, challenges and decisions to customers Ensure engaged workshop staff Development of employees and ensure required certification is in for the specific tasks Responsible for Health and Safety Admin functions - check Job cards etc Manage workshop assets Plan and gear workshop team according to available hours daily Assist technicians with diagnostic problems Test drive vehicles Supervise technical staff Communicate with customers and technical matters Oversee teamwork between Service Advisors, Booking clerk and Technicians Maintenance of hand tools Quality workmanship is rendered by technicians Manage apprentices Oversee correctness of job cards, clocking hours etc Manage work in progress


Qualifications and Experience:

Grade 12/ Matric Qualified Technician Computer Literacy Knowledge of Kia and dealerships policies and procedures Knowledge of service core processes Supervisory/ Management courses would be beneficial Previous relevant work experience as a technician

Skills and Personal Attributes:

Supervisory skills Customer Focus and Relationships communication and Influence Computer Literate. - Audi System Use Market and territory focus relationship Brand alignment * Professional and technical expertise in vehicle service and repair maintenance