Job Description

xf0x9fx93x9eReady to Crunch Calls and Forecast Like a Fortune Teller? Wexe2x80x99re Calling a Workforce Planning Analyst Like You!xf0x9fx93x9e
If you're the type who gets excited over occupancy rates, shrinkage reports, and schedule adherence - then we've got a role that'll really ring your bell!
An international outsourcing giant is on the hunt for a Workforce Planning Analyst who doesnxe2x80x99t just fill spreadsheets - they fill gaps in efficiency, accuracy, and performance. With your BPO or call centre experience (non-negotiable!) and laser-sharp planning skills, you'll help keep operations running smoother than a well-timed wrap-up code.Workforce Planning Analyst xe2x80x93 BPO / Call Centre | Durban NorthReporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.Duties Include:

• Forecasting and demand analysis
• Rescource and capacity planning
• Performance analysis and reporting
• SOP improvement initiatives
• Cross-functional collaboration and stakeholder management

Education:

• Completed Matric (Grade 12)
• Relevant tertiary qualification in Resource Planning preferred

Job Experience & Skills Required:

• 2 to 3 yearsxe2x80x99 experience in a resource or workforce planning role essential
• BPO or Consulting industry experience essential
• Experience with forecasting and scheduling for complex operations
• Proven experience with designing and implementing resource models and strategies
• Advanced MS Excel skills
• Strong analytical skills
• Excellent verbal and written communication skills
• Strong relationship building skills
• Ability to work in a fast-paced, changing environment
• High level of attention to detail

Apply now!
For more finance jobs, please visitIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.For more information, contact:
Elzette Hood
Senior Recruitment Specialist: Finance and Audit
012 348 4940For more information please contact:Elzette Hood

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