Workforce Planning Analyst (call Centre Staff)
Durban, KwaZulu-Natal, South Africa
Job Description
Workforce Planning Analyst BPO / Call Centre | Durban NorthReporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.Duties Include:
- Forecasting and demand analysis
- Rescource and capacity planning
- Performance analysis and reporting
- SOP improvement initiatives
- Cross-functional collaboration and stakeholder management
- Completed Matric (Grade 12)
- Relevant tertiary qualification in Resource Planning preferred
- 2 to 3 years experience in a resource or workforce planning role essential
- BPO or Consulting industry experience essential
- Experience with forecasting and scheduling for complex operations
- Proven experience with designing and implementing resource models and strategies
- Advanced MS Excel skills
- Strong analytical skills
- Excellent verbal and written communication skills
- Strong relationship building skills
- Ability to work in a fast-paced, changing environment
- High level of attention to detail
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Job Detail
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Job IdJD1421997
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned