Job Description

About Robin

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Robin is on a mission torebuild the legal industry -- starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we've expanded our footprint to 4 continents and have been supporting many of the world's most successful businesses, including GE, Pfizer, KPMG, and UBS.

What will you do as a Workflow Specialist?

As a Workflow Specialist within our Legal Managed Services team, you'll be responsible for orchestrating and optimising our contract review operations. You'll ensure smooth workflow distribution, maintain quality standards, and drive operational excellence while supporting a growing team of legal professionals in delivering exceptional service to our clients.

Your day-to-day responsibilities:

Monitor, triage and assign incoming tasks across the team using internal platforms and tools Manage resources and distribute workloads fairly to maintain operational efficiency Optimise legal contract workflows to ensure efficient processing and SLA delivery Identify bottlenecks and implement solutions to streamline contract processing Collaborate with stakeholders to ensure smooth workflow integration Drive continuous improvement initiatives to enhance operational efficiency Maintain accurate and up-to-date data by regularly entering and verifying billing and operational information in internal systems Track recurring patterns in tickets to suggest automation opportunities or product improvements

Ideally, you should have the following qualifications:

Previous experience managing workflow distribution and ticketing systems in a fast-paced environment Understanding of legal contracts Front and or Airtable experience is a huge plus! Experience in project or team coordination, with demonstrated ability to manage multiple priorities and deadlines Strong organisational and problem-solving skills with exceptional attention to detail Proven track record of implementing and optimising operational processes Experience with productivity and workflow management tools Excellent communication and interpersonal skills for effective team coordination Enthusiasm for working with new technologies, particularly artificial intelligence and machine learning, with a focus on operational efficiency and automation

What's in it for you

Salary

: Competitive

Hybrid schedule:

We offer a flexible working schedule. #LI-HYBRID

Equity package:

Generous equity scheme - everyone gets to be an owner of Robin AI!

Annual leave:

20 days PTO, in addition to the public holidays observed in UK.

What's it like working at Robin?

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Our culture and values attract people who are creative, resourceful, and share our passion for excellence. At Robin, you're encouraged to push yourself and empowered to take risks. We support each other to think big, try new ideas, and navigate uncertainty. Whether you're at our headquarters or one of our worldwide offices, you'll find a world of opportunities to grow, thrive, and make a meaningful impact. See what life is like at Robin.

Diversity, Equity and Inclusion at Robin

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We are committed to building one of the most diverse technology companies in the world. As of 2024, more than 30% of our employees come from ethnic minority backgrounds, and 51% of roles are held by women. We know that transforming the legal industry requires diverse perspectives, so we're creating an environment where innovation thrives through inclusion.


Robin operates a direct hiring model and any speculative CVs shared via agencies will be treated as a gift.