Job Description

Job Overview:

We are seeking a highly analytical and detail-oriented MI Analyst to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. This position demands a proactive approach to delivering data-driven insights, influencing stakeholders, and maintaining high-quality standards.

Key Responsibilities:

Data Management and Reporting Extract, manipulate, and analyze data from multiple systems (Client and TP platforms). Design, prepare, and deliver insightful reports tailored to internal and external stakeholders. Ensure accuracy and timeliness of all data-related deliverables. Operational Insights and Performance Improvement Interpret complex datasets and translate findings into actionable insights for operational teams. Support campaign performance enhancements by reporting key metrics and identifying areas for improvement. Actively participate in strategy discussions to drive business and campaign objectives. Stakeholder Engagement Build and maintain strong relationships with internal teams and clients. Effectively communicate technical information to non-technical audiences. Collaborate with the broader WFM and MI teams to align reporting and operational goals.

Competencies and Skills Required:

Analytical and Technical Expertise Exceptional analytical skills and meticulous attention to detail. Proficiency in advanced Excel functions (e.g., pivots, macros). Experience with reporting tools such as Power BI, Tableau, or Business Objects is highly advantageous. Behavioral and Interpersonal Skills Customer-focused, resourceful, and resilient under pressure. Strong verbal and written communication skills, with the ability to tailor messages to diverse audiences. A proactive and solution-oriented mindset with a willingness to take ownership of outcomes. Time and Task Management Demonstrates flexibility in handling shifting priorities and multiple demands. Ability to prioritize tasks effectively in a fast-paced environment. Reliable and self-motivated with a strong sense of accountability.

Qualifications and Experience:

Minimum 1 year of experience as an MI Analyst or in a similar analytical role (essential). Background in the BPO sector (essential).. Intermediate to advanced proficiency in Excel, including experience with pivot tables and macros (essential). Familiarity with automated reporting tools such as Power BI, Tableau, or Business Objects (preferred). Minimum of 1 year of administration experience. A matric equivalent qualification (essential).
Job Types: Full-time, Permanent

Work Location: In person