Job Description

Title WFM Integration Consultant



Analyse, design, configure, implement workforce management solution integration for customers. Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support. Support to the sales team for new deals and demonstrations. Provide mentorship and assistance to fellow WFM integration consultants.

KEY RESPONSIBILITIES:

Design and plan WFM Integration for clients:

Understand the WFM blueprint and configure the system and its integration according to the customerxe2x80x99s requirements

Design new business and system processes

Define and guide customers on business processes and policies

Create Technical and Functional design documents

Facilitate the population of the blueprint

Consult with and advise customers on best practice, industry standards and legislation compliance

Solution craft complex requirements

Engage with IT regarding any security related requirements

Integrate WFM systems with customers systems:

Liaise directly with customerxe2x80x99s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration

Facilitate integration testing

Conduct Training for WFM customers and Internal requirements:

Conduct end user training with clientxe2x80x99s superusers

Delivery:

Assist Project Management department with Project approach and planning

Participate and contribute to project post-mortem meetings

Work alongside Project Manager to ensure successful project closure and hand over

Provide after sales support:

Provide end to end system support to clients (on-site and remote)

Attend to assigned service calls promptly for optimum resolution

Use the UKG global support system to log and resolve complex product issues

Provide Help Desk support

Provide root cause analysis upon customerxe2x80x99s request

CORE RESPONSIBILITIES:

Constantly and proactively Learn about and understand the entire UKG integration product line

Use the UKG On-line library as a source of technical information

Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world

Stay abreast of changes that occur in UKGxe2x80x99 day-to-day business

Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction

Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Essential:

Matric

Advantageous:

Tertiary IT qualification (Certificate / Diploma / Degree)

Dell Boomi (Certification)

Cloud (Certification)

Microsoft certifications (Operational systems and database)

Experience:

At least 5 - 10 yearsxe2x80x99 experience in system integration and networking

PC application software experience (MS Office Suite)

Extensive experience implementing or supporting enterprise software applications and hardware used in web environments

Preparing functional and technical solution design documents and xe2x80x9cConfiguringxe2x80x9d and delivering the solution to the customer

Experience with requirement gathering solution design and implementation

Software design lifecycle management experience

Microsoft operating systems and SQL database systems experience

Advantageous

Time and Labour management system experience

Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)

Experience in 3-tier web-based technology

SQL Reporting and Integration

Cloud Technology Experience (AWS, Azure, GCP)

Database Administration and Development (SQL and Oracle)

Business Intelligence reporting

Java Scripting

Skills

Essential

Knowledge of Mobile technology

Knowledge of various browsers

Excellent customer relations skills

Soft skills associated with effective customer communications and account management

Ability to coordinate and organize / multi-tasks to achieve training vision

Time management skills

Windows server experience

SQL

Troubleshooting skills and incident management

Advantageous:

Knowledge of Cloud computing

Understanding of Labour Management systems

UKG configuration experience

SQL Reporting services

Visual Studio

Oracle

Workforce Dimensions

Dell Boomi

Other requirements

Must be willing to travel, locally and internationally to customer sites

Must have own vehicle and driverxe2x80x99s license

Behavioural Competencies

Communication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships

Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Contributing to team success: Actively participating as a member of a team to move the team toward the completion of goals

Managing work (time management): Effectively managing onexe2x80x99s time and resources to ensure that work is completed efficiently

Compliance: Adhere to policies and procedures and meet deadlines

Education National Certificate Level 4 (N4) / Grade 12 (Required)

Languages English

Altron