Job Description

Job Summary Front Desk:

• Ensure all bookings are prepared prior to check ins.
• Introduce and maintain the most efficient check-in/out procedures on Opera & WhatsApp.
• Ensure that all reservations are taken correctly and courteously.
• Ensure guests are greeted, and checked in to allocated rooms promptly and courteously via WhatsApp
• Ensure credit control procedures are strictly adhered to
• Ensure that the accounts are balanced daily
• Manage the arrival and departures for the day
• Ensure that inspection is conducted prior to the arrivals of guests
• Ensure that exit inspections are done per department
• Place keys in key boxes with membership cards

Communication:

• To ensure effective liaison between reservations and front office staff with other departments
• Ensure accurate and timeous submission of all reports and administrative work
• To attend all management meetings as required

Guest Relations

• Readily available at all times to deal with problems or complaints in person and on WhatsApp
• Tend to and arrange for guest needs
• Monitor trends within the industry and make suggestions on how these could be implemented

HR:

• Participate in progressive discipline
• To be familiar with all local OHASA measurements
• To carry out or ensure that regular On-the-Job training is taking place to agreed standards
• Ensure dress code of staff is up to standard

Garden and Plants:

• Attending to the plants of the property.
• Ensuring that the plants are in good health and watered adequately.
• Mow the grass and de-weed the garden if necessary.

Security:

• Conduct a security walk around of the entire property
• To ensure lockdown is actioned accordingly
• Complete incident reports for guests and staff

MINIMUM REQUIREMENTS:QUALIFICATION:

• Grade 12
• Hospitality qualification (advantageous)
• Opera (advantageous)

EXPERIENCE:

• Previous experience in the same or similar position
• Familiar with duties and procedures in the self-catering
• department or Airbnb

COMPETENCIES:Communication:

• Comprehension

Cognition/Thinking:

• Problem Solving, time-management, multitask

Interaction with Others:

• Teamwork, delegation

Personal Effectiveness:

• Adaptability and Dependability
• Attention to Detail/Quality
• Results Focus and Initiative
• Self-Management
• Interpersonal skills

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