Job Description

The Digital Web and App Administrator ensures the smooth operation, performance, and reliability of eNCA's digital publishing platforms. This role supports the editorial and product teams by managing content workflows, optimizing technical infrastructure, and maintaining a consistent, high-quality user experience across all digital channels. The administrator serves as a key technical liaison, troubleshooting issues, coordinating updates, and implementing digital best practices to support the timely and effective delivery of content to audiences.

Web & App Maintenance

Ensure all features on the digital platforms are working as should, and correcting any errors that may arise.



Monitor digital platform uptimes and taking corrective action to ensure stable and consistent uptime.



Liaising with relevant stakeholders to improve and maintaining fast load times.



Updating back-end and front end to ensure stability, security, and optimal performance.



Coordinate app store updates and manage release notes.



Keeping abreast industry trends and ensuring the eNCA digital remains current.

Content & Asset Management

Ensuring the back end and front-end is optimal for content creation, loading and consumption.



Support relevant teams on best-design and practises for content.



Ensure SEO across the site.



Assisting the content teams with SEO for specific content.



Collaborating with the commercial teams to execute client campaigns.



Collaborating with the commercial teams on innovations for clients.



Manage homepage, carousels, headers, footers, and general content blocks of the platforms to ensure it is functioning properly and delivering content to the best of its abilities.

Troubleshooting & Support

Identify and resolve technical issues related to content rendering, layout, broken links, or interactive elements.



Serve as the first responder for CMS errors, app glitches, or API failures.



Monitor customer feedback for any problems or errors with the digital platforms.

Analytics & Reporting

Set up digital platforms for appropriate tracking using relevant tags and events.



Assist Data & Insights Specialist with analytics.



Use analytics to make recommendations on changes to the platforms.

Deployment & Versioning

Stage and deploy updates, app builds, or CMS changes.



Perform testing and QA across platforms before updates go live.

Content and Platforms

Develop, implement, and maintain new website and app.



Ensure 99.9% uptime of website and app.



Deploy industry best practice to enhance speed of the website and app.



Deploy industry best practices to enhance user experience.



Ensure website and app is working as should, and that content is categories, published and displayed as should.



Test enhancements, new features, and innovations on a test environment, ensuring 99.9% confidence before deploying to the production environment.

Audience

Monitor user feedback to understand where improvements on the website and app can be made.



Identify user journeys for opportunities to exploit, and weakness to strengthen.

Stakeholder Relationships

Provide support to editorial team to ensure content is upload to website and app as and when needed.



Work closely will all service provides to implement best practice technologies on the website and app.



Maintain relationships with service provides to ensure no disruption to the going concern or the enhancement of the eNCA digital offerings.



Explore innovations with external stakeholders to establish eNCA digital as a leader in the industry.



Work closely with the editorial and other relevant departments to enhance content for web and app.



Work closely with the commercial team to execute client campaigns.



Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.



Seek partner opportunities to expand content offering.

Qualifications

??National Senior Certificate? is Essential



??National Diploma? in IT, Computers and/or Programming is Essential



?Bachelors Degree in IT, Computers and/or Programming is Recommended

Experience

3 years Journalism, Media, or Digital Newsroom and/or related field is Essential



Drivers Licences is Recommended

Language Proficiency

English - Advanced

Technology Proficiency

Advanced knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Basic coding, WordPress or something similar, Google Analytics.

Technical / Job Specific Competencies

?Accuracy / Attention to Detail



Building Strategic Working Relationships



Decision Making



Monitoring / Follow Up



?Stress Tolerance