Job Description

A leading logistics and telecoms solutions provider is looking for a hands-on Delivery Manager to take full responsibility for reverse logistics, material management, inventory control, and customer fulfilment.
You'll oversee all aspects of warehouse operations--from receiving and testing equipment to order dispatch and recycling--ensuring efficiency, accuracy, and client satisfaction.
Key Responsibilities

• Oversee full warehouse logistics operations: receiving, stock control, refurbishment, dispatch, and reverse logistics
• Ensure accurate processing, documentation, and system recording of all materials (both serialized and non-serialized)
• Manage technical workflows related to hardware testing, reuse preparation, and responsible disposal of obsolete items (e.g., PCBs)
• Lead timely and accurate order fulfilment with high attention to packaging standards and delivery schedules
• Monitor inventory accuracy, stock quality, and audit readiness across systems and physical storage
• Manage departmental budgeting and reporting, including tracking and optimizing delivery costs
• Proactively resolve customer delivery issues, complaints, and queries in a professional and timely manner
• Develop, coach, and support a small warehouse team with a focus on continuous improvement and accountability
• Uphold and improve processes to ensure high levels of compliance, productivity, and customer satisfaction

Key Performance Indicators (KPIs)

• Accuracy and timeliness of inbound and outbound deliveries
• Inventory data integrity and reporting turnaround
• Compliance with internal SLAs and audit requirements
• Adherence to departmental budget and cost-saving targets
• Customer satisfaction related to logistics and delivery performance

Required Experience and Skills

• Minimum 5 years of experience in logistics or warehouse management, preferably in a high-volume or technical environment
• At least 3 years in a supervisory or team leadership role
• Solid understanding of inventory systems, stock lifecycle, and warehouse operations best practices
• Proficiency in Microsoft Office, particularly Excel; ability to adapt to new systems and tools quickly
• Exposure to electronics, telecoms, or technical asset recovery sectors is a strong advantage

Ideal Candidate Profile
We're looking for someone who is:

• Analytical and process-oriented, with a high standard of accuracy and attention to detail
• Confident and clear in communication, capable of engaging effectively with teams and leadership
• Solutions-driven, with the ability to identify and implement process improvements under pressure
• Technically competent, with experience in using warehouse management systems and reporting tools
• Flexible and adaptable, able to operate at both strategic and hands-on levels in a fast-paced, evolving environment