Job Description

Job Summary
We're hiring a Waitress at Zama Zulu, our traditional African themed restaurant concept at The Groves. As a Captain Waitress, you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of the Zulu culture. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You're not just waiting tables -- you're setting the stage for an unforgettable experience.
Zama Zulu is a dynamic, upscale restaurant focused on delivering exceptional experiences. We are not just a restaurant - we are a celebration of African Zulu culture. You'll be welcoming guests with energy, unique flair, and a bold personality. Your presence, voice, and energy should echo that spirit. Whether it's through a warm smile, storytelling, or helping guests discover new flavors, your job is to turn every visit into a cultural experience.
Key Responsibilities:

• Warmly greet guests with enthusiasm and Zulu-inspired hospitality.
• Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.
• Proactively upsell premium dishes, chef's specials, signature drinks, and desserts to enhance the guest experience and boost revenue.
• Make confident, thoughtful recommendations based on guest preferences and dietary needs.
• Accurately take food and beverage orders and input them into the POS system.
• Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
• Handle complaints or concerns promptly and professionally, escalating when necessary.
• Embody and express the spirit of the Zulu theme through language, tone, energy, and style of service.
• Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
• Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Assist in table setting and resetting according to restaurant standards.
• Maintain a clean and organized service area.
• Uphold hygiene and grooming standards and wear the designated themed uniform with pride.

Requirements

• Open to South African, Zimbabwean, Malawian, Kenyan nationals.
• 1-3 years' experience in a customer-facing fine-dinning restaurant.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Passionate about African culture, particularly Zulu heritage, or eager to learn and embody it.
• Team player who thrives in a fast-paced, dynamic environment.
• Flexible with shifts, including weekends and holidays.
• Basic POS and order management skills are an advantage.

About The Group:
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution--we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house -- from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them -- crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets -- but consistently surpasses -- global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset--a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Benefits
At SIHAMCO, we believe in rewarding our team with more than just a job -- we offer an inspiring work environment and real opportunities for growth. Our benefits include:

• Competitive salary packages - aligned with market standards and experience
• Visa (1 year temp) & Flights into the country for non-citizens
• Accommodation
• Transportation Allowance
• Career development & Internal promotions - grow with us across departments and seasons
• Creative & collaborative work culture - built on passion, innovation, and attention to detail
• Exposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment
• Experience working on premium events within The Groves, Riyadh Season
• Cultural diversity - join a team of passionate professionals from around the world

Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.

Skills Required