Job Description

Job Advert Summary

The Waiter is responsible for delivering a warm, professional, and efficient dining experience to guests at Blaauwklippen Wine Estate. This role includes taking orders, serving food and beverages, promoting wine offerings, and ensuring service standards are consistently met in line with the estate's brand and hospitality values.

Minimum Requirements

Matric (Grade 12) or equivalent Previous waiting or hospitality experience (advantageous) Strong customer service orientation Ability to work shifts, weekends, and public holidays Basic knowledge of food and beverages Ability to stand for long periods and work in a fast-paced environment

Duties and Responsibilities

Guest Service & Experience

Greet guests in a friendly and professional manner Present menus, explain dishes, and make recommendations Take accurate food and beverage orders and capture them correctly on the POS system Serve food and beverages timeously and to presentation standards Ensure guest satisfaction throughout the dining experience and handle queries professionally

Food & Beverage Knowledge

Demonstrate good knowledge of the menu, daily specials, and wine list Promote Blaauwklippen wines and upsell where appropriate Understand basic food and wine pairing principles Communicate guest preferences and dietary requirements to the kitchen

Operational Duties

Set up and clear tables according to service standards Maintain cleanliness and organisation of service areas Assist with opening and closing procedures Process bills accurately and handle payments responsibly

Hygiene, Safety & Compliance

Adhere to food safety, hygiene, and health & safety standards Follow all company policies and procedures * Ensure responsible service of alcohol at all times