Job Description

Job Advert Summary

To provide exceptional customer service by ensuring a high-quality dining experience through professional, courteous, and efficient service, while adhering to company standards and hygiene protocols. The Waiter plays a vital role in creating a welcoming atmosphere, anticipating customer needs, and ensuring seamless food and beverage service. This position requires a strong focus on guest satisfaction, attention to detail, and the ability to work collaboratively with kitchen and front-of-house teams. As a key representative of the establishment, the Waiter upholds brand standards and contributes to a positive, clean, and safe dining environment. The role also includes supporting daily restaurant operations, addressing guest feedback promptly, and consistently promoting a culture of excellence and hospitality

Minimum Requirements

Excellent communication skills in English Strong attention to detail Exceptional customer service skills Positive and professional attitude Ability to work effectively as part of a team Always act in the best interest of the company Flexible and available to work shifts, including weekends and holidays Well-groomed and presentable appearance

Duties and Responsibilities

Adhere to all company policies, procedures, and standard operating procedures (SOPs) Prepare the dining area for service, ensuring all mise-en-place is completed to standard Greet and serve guests in a professional, friendly, and timely manner Proactively attend to guest needs and ensure a consistently high level of service Prepare in advance for the arrival of individual and group bookings Ensure tables are properly set according to company standards, using clean and undamaged items Keep waiter stations fully stocked with clean cutlery, napkins, and other necessary items Maintain up-to-date knowledge of the menu, including specials and ingredients Clear tables promptly, balancing efficiency with ensuring guests do not feel rushed Accurately take and process food and beverage orders, ensuring timely delivery and correct billing Consistently uphold the highest standards of hygiene and cleanliness in all work areas * Perform any other duties as may be reasonably required to support restaurant operations