Job Description

Main purpose of the role:

To maintain and grow a portfolio of corporate clients by driving New Acquisitions and Upgrades as well as reduce churn. This role will exercise your abilities in both as a Hunter and a Farmer within the mobile space. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role.

Duties and responsibilities:

Target Achievement:

• Achieve individual sales target for new business and retentions/upgrades

Cold calling:

• Ability to acquire new clients
• Ability to up-sell and crossxe2x80x93sell
• Strong focus on acquisitions

Customer Relationship management:

• Responsible for developing relationships with the assigned customer base
• Maintain and grow existing client base
• Conduct customer account analysis
• Maintain, build and service relationships on a regular basis

Query management:

• Identify, address and resolve concerns / queries
• Provide feedback to customers within 24hr

Reporting:

• Provide weekly pipeline report
• Provide daily activity and sales report
• Monthly Base report to be provided

Processes and Procedures:

• Ensure all policies and procedures are adhered to
• Ensure all interactions are captured on the relevant systems in the approved manner

Minimum qualifications and experience required:

• Matric / Senior Certificate or equivalent (Minimum)
• Proficient in MS Office (All packages)
• No Criminal Record
• Must have 1 xe2x80x93 2 years mobile/telecoms experience
• Must have at least 1-2 years' Experience as a B2B sales executive/Account manager within the Telecommunications industry (ICT, Fixed lines etc) however mobile experience will be an advantage
• Proven track record in the form of Commission and/or Awards, Accolades, Historic Target Achievements

Candidate profile:

• Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment
• Strong Sales ability coupled with business acumen
• Excellent presentation skills
• Communication skills
• Decision making skills
• Excellent interpersonal skills
• Time management skills
• Ability to formulate, set and manage goals and objectives
• Ability to cope with high pressure levels and manage stress effectively
• Excellent telephone and email etiquette
• Strong relationship building, account planning and process competence skills
• Telecommunications product and industry knowledge

Salary information:

A lucrative commission structure with basics up to R18K depending on skill, experience and proof of income.

Contract Type: Fixed Term Contract (6 months)

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

Talksure