Job Description

We are looking for a Virtual Dental Assistant for a Dental Practice. As a Virtual Dental Assistant, you will support a dental practice through various administrative, clerical and scribing tasks. This will involve reception duties such as scheduling patient appointments, assisting with billing and insurance claims, and recording the details of patientsxe2x80x99 exams, clinical history, current complaints, diagnoses, procedures performed and medical orders given (including prescriptions). You may also present documents of the Dentistxe2x80x99s conversations with family members or consultations with other healthcare providers. This role requires a combination of dental knowledge, administrative skills, and proficiency in remote working technologies. It offers the flexibility of working from home while still being an integral part of a dental healthcare team.

Job Duties and Responsibilities

• Scribing Duties
  • Accurately transcribe dental consultations and/ or procedures from audio or video recordings.
  • Maintain detailed and accurate patient records in the dental practice's electronic health record (EHR) system.
  • Ensure all notes are compliant with legal and ethical standards.

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  Reception Duties
  • Handle patient appointments, including scheduling, rescheduling, and cancellation management.
  • Answer incoming calls, emails, or messages, providing information and assistance to patients.
  • Serve as a liaison between the patients and the dental team, managing communication effectively.

• 
  Administrative Tasks
  • Perform data entry tasks, ensuring patient information is up-to-date and accurately entered into the system.
  • Assist with billing and insurance claims processing.
  • Manage and order office supplies as needed.
  • Assist with the preparation of reports and presentations for the dental team.

• 
  Patient Communication and Education
  • Provide information to patients regarding dental procedures, pre-and post-operative instructions, and oral hygiene practices.
  • Follow up with patients after appointments to ensure satisfaction and address any concerns.

• 
  Collaboration and Teamwork
  • Work closely with the dental team to ensure smooth operation of the practice.
  • Participate in regular virtual meetings and training sessions to stay updated with the latest dental practices and administrative procedures.

• 
  Technical Skills and Requirements
  • Proficient in using dental practice management software and EHR systems.
  • Familiarity with telecommunication tools and remote working technology.
  • Strong typing and computer skills for efficient scribing and administrative work.

Job Requirements and Qualifications

• Previous experience in a dental setting is required.
• Knowledge of dental terminology and procedures.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Critical thinking and problem-solving skills
• Strong team player
• Effective time-management skills
• Excellent interpersonal and communication skills
• Customer-centric approach
• Ability to multitask effectively
• Reliable and punctual

Other Requirements

• Reliable high-speed fiber internet connection (minimum 50-100Mbps).
• Personal laptop or desktop computer.
• External monitor.
• Sufficient backup power supply for potential power outages.
• High-quality headset with a built-in microphone.
• Working hours vary based on the client's time zone.

If you are passionate about dentistry and possess the necessary skills to thrive as a Virtual Dental Assistant, we invite you to join our team!