Job Description

Business Unit:

DCM Distribution

Function:

Call Center / Contact Center

Date:

25 Aug 2025
Discovery Connect :Virtual Advisor

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.



Virtual Advisors serve as trusted and professional representatives of Discovery Connect. Success in this role is driven by the ability to build strong, trust-based relationships, deliver exceptional service, and consistently act in the best interest of our clients.

Advisors are responsible for generating sales opportunities by engaging targeted Discovery Connect clients through various campaigns across the full Discovery product suite. This role requires proactive diary management, scheduling client appointments, and maintaining a robust sales pipeline. Advisors must actively seek new opportunities and provide tailored solutions that meet individual client needs.

Professionalism is key, as Advisors conduct virtual consultations, perform comprehensive Financial Needs Analyses (FNAs), and facilitate sales across multiple product lines.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns Maintain a professional approach to selling and manage the high networth clients efficiently Communicate to members via telephone, email and video-calls Conduct Financial Needs Analysis

Comply with the compliance requirements

Achieve quality targets Adherance to service level agreements Build relationships with internal departments to ensure superior service offering to clients Keep up-to-date with competitor product and service offerings and industry developments Deal with client queries and provide information on a range of sales and service issues

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

Self motivated Goal orientated Team Player Ability to perform under pressure Adaptable to change Persuasive and resilient Self managed with sound time management Attention to detail Ability to learn quickly and apply knowledge Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Matric At least 2 years sales experience Minimum 1 year Discovery Life product knowledge Minimum 1 year Discovery Insure product knowledge Minimum 1 year Discovery Health product knowledge Minimum 1 year Discovery Bank product knowledge Minimum 1 year Discovery Invest product knowledge PC literacy, email, word, excel (proficiency in MS Office) Tertiary qualification an advantage Essential NQF5 and RE5 qualification COB Qualification

An understanding of financial planning

Beneficial:

Tertiary qualification, particularly a business degree (or progress towards one) Sound investment, life and other insurance knowledge Broker consulting experience in the financial services industry

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.