Job Description

Key Responsibilities:

• Personalized IT Support: Provide tailored IT support to VIP users, addressing their specific needs and preferences.
• Proactive Maintenance: Regularly check and maintain VIP user devices to prevent issues before they arise.
• Incident Management: Quickly respond to and resolve IT incidents and service requests from VIP users, ensuring minimal downtime.
• Device Management: Manage and maintain VIP user devices, including laptops, desktops, mobile devices, and peripherals.
• Software Support: Assist with the installation, configuration, and troubleshooting of software applications used by VIP users.
• Network Connectivity: Ensure VIP users have reliable and secure access to network resources, including VPN and remote access solutions.
• Data Security: Implement and maintain security measures to protect VIP user data and devices.
• Training and Guidance: Provide training and guidance to VIP users on new technologies and best practices.
• Documentation: Maintain detailed records of support activities, incidents, and resolutions for future reference.

• Technical Expertise: Strong knowledge of Windows and macOS operating systems, as well as common software applications and tools.
• Troubleshooting Skills: Excellent problem-solving abilities to diagnose and resolve complex technical issues.
• Communication Skills: Exceptional verbal and written communication skills to effectively interact with VIP users and explain technical concepts in a non-technical manner.
• Interpersonal Skills: Strong interpersonal skills to build and maintain positive relationships with VIP users.
• Discretion and Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.
• Time Management: Excellent time management skills to prioritize and manage multiple support requests efficiently.
• Experience: Previous experience providing IT support to senior management or executive-level users is highly desirable.