Villa Manager
Stellenbosch, Western Cape, South Africa
Job Description
MANAGER OF HOSPITALITY PORTFOLIO
FINANCIAL * Review past financials to identify areas for improvement.
- Prepare and manage budgets for the villas, wine events and functions.
- Increase the bookings (new and repeat) through agent engagement. Organise and host site visits.
- Link the villa guests to the winery.
- Review GP and prepare a monthly report of guest profitability, so we can establish which guests to focus on.
- Manage the social & digital media and PR, aligned to the Brand identity. Review quarterly with the business owners.
- Develop the corporate market and focus on familys life celebration journeys.
- Develop repeat business through relationships with guests, to encourage multiple stays.
- Develop the relationship with selected Online Travel Agencies and top 5 agencies.
- Implement and refine crafted experiences as designed by the business owners.
- Manage a black book of service providers, including chefs, event co-ordinators etc.
- Manage the team of selected agents, including wedding planners.
- Manage trade exchanges so that the cost/value is balanced and makes business sense.
- Manage the processes to ensure consistent service that offers crafted experiences that optimise the guest stay.
- Develop and manage the daily, weekly and monthly quality checklists.
- Arrange online shopping and review costs after each guest check-out.
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Job Detail
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Job IdJD1462391
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned