Job Description

ABOUT US TAH Animal Hospital and Vetshop has proudly served our community since 1957, with a legacy of flourishing veterinary practices. At TAH, we believe in the profound connection between happy people and healthy pets. We dedicate our energy to nurturing teams of highly skilled, enthusiastic professionals and paraprofessionals, providing our employees with a working environment that has cutting-edge equipment and facilities, and unwavering support to excel in their roles. Our state-of-the-art practices boasts with various experienced professionals committed to help you excel in your career. Each practice is led by a passionate Practice Principal who is dedicated to your growth and ensuring the delivery of high-quality patient care. ABOUT YOU TAH Vetpoint is in search of friendly and professional receptionists. The successful candidate will be well-organized, experienced, and teamed with excellent FOH and selling skills to provide excellent Customer Service to both clients and internal staff. This role is a great opportunity for a candidate with strong communication, and relationship-building capabilities. The candidate will play an integral part in genuinely putting our clients and patients first and seek perfection through continuous improvement, have a confident personality, and be equipped with excellent communication skills (verbal and written). In addition, knowledge of the practice and operations will be to your advantage. You will thrive in a supportive environment that offers continuous development opportunities within a collaborative team setting. At TAH, you're never alone; supportive colleagues are always present to encourage and assist you in maintaining the high standards expected of you. Positivity, professionalism, teamwork, and a desire to learn are more important to us than prior experience xe2x80x93 we can teach you much of what you need to know. ABOUT THE ENVIRONMENT xe2x9exa2 Working Hours: Mon, Wed, Thur 13:00 xe2x80x93 18:00 & Tues and Fri 08:00 xe2x80x93 18:00
xe2x9exa2 Weekends Every alternative Sat 09:00 xe2x80x93 12:30
xe2x9exa2 Travel: None required. ABOUT THE ROLE At TAH we aim to create a safe and frustration-free work environment, where empathising with and educating clients is key, whilst giving patients the best preventative and on-time care. Your contribution to this will include but not be limited to the following responsibilities: xe2x9exa2 Interactions are friendly and professional according to reception standards.
xe2x9exa2 Calls answered and directed courteously and efficiently.
xe2x9exa2 New client details added accurately on the EzyVet System.
xe2x9exa2 Selling veterinary products and food to clients.
xe2x9exa2 Questions and queries are addressed according to policies, protocols, and standards.
xe2x9exa2 Customer complaints handled according to protocol and escalated as required.
xe2x9exa2 Accurate messages taken and passed on.
xe2x9exa2 Product knowledge kept up to date through reading, attending training, and discussions with representatives.
xe2x9exa2 Queuing system accurately coordinated.
xe2x9exa2 Co-ordinate relevant administration processes.
xe2x9exa2 Vaccination books updated.
xe2x9exa2 Filing kept updated.
xe2x9exa2 Operational problems reported to the Practice Manager. PLEASE NOTE: Only suitable applicants will be contacted as part of the shortlisting process. TAH reserves the right to make no appointment for this position should no suitable candidate be identified. Job Type: Temporary
Contract length: 4 months Ability to commute/relocate:

• Southern Suburbs, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary Receptionist: 2 years (Required)

Application Deadline: 2023/11/17