Job Description

Veterinary Operations & Support Coordinator (Afternoon Shift - SA Time)

3pm-12am SAST | Remote | Full-Time or Part-Time

Join a highly successful & growing global start-up

Combining your knowledge of the Veterinary industry with your customer experience skills

About VetCheck:

VetCheck is a global veterinary workflow and engagement platform. We're passionate about building products that have a real impact on pet healthcare and delivering services that improve the sustainability of the veterinary industry.

The past 12 months have seen massive growth for the business, team, and community and we have ambitious goals to continue our global expansion.

The Role:

VetCheck is looking for a sharp, organised, and proactive

Veterinary Operations & Support Coordinator

to support our global veterinary SaaS platform during the evening hours in South Africa. This is a key behind-the-scenes role focused on maintaining smooth operations, supporting the team with training and tech queries, and keeping our pipelines and campaigns on track.

This is an ideal role for a veterinarian or veterinary nurse who is looking for a change in career and a change in pace.

What You'll Be Doing:

Pipeline Oversight

: Review and update CRM pipelines, flag overdue actions, and support lead generation workflows.

Training & IT Back-Up

: Assist with onboarding questions and provide light IT/training support for the international team.

Campaign Coordination

: Help set up or update email and social media campaigns (using provided templates and content).

End-of-Day Handover

: Summarise team activities, identify gaps, and prepare a morning handover for the next shift.
What You'll Need:

Solid admin or operations experience (SaaS, marketing, tech support, or similar). Highly organised with excellent attention to detail and follow-through. Tech-savvy: confident using CRMs, Google Workspace, Slack, and digital tools. Proactive, self-directed, and able to spot and solve problems independently.

Preferred Backgrounds & Experience

Veterinary or Animal Health Background

(strongly preferred)

Experience working in a

veterinary clinic

(reception, nurse, admin, or vet assistant roles) Understanding of

clinical workflows

, terminology, and client communication in animal care Familiarity with

practice management systems

like EzyVet, Avimark, or similar

SaaS / Tech-Enabled Support

Experience supporting

software products

, CRMs, or tech tools (either customer-facing or internal) Comfort using platforms like

Slack, Notion, Google Workspace, HubSpot

, etc.

Marketing / Campaign Coordination

(bonus)

Exposure to

email campaign tools

(e.g., Mailchimp, ActiveCampaign) Social media scheduling or light copy-editing experience

Operations / Project Coordination

Strong

admin

or

project coordination

skills Can follow through on task lists, spot blockers, and hand over clearly to other teams
Soft Skills That Matter

Organised and

process-driven

Excellent

written English

Calm, dependable, and proactive under minimal supervision Comfortable working in a

fast-paced

and changing environment
VetCheck is an equal-opportunity employer and values diversity in the workplace. We encourage applicants of all backgrounds to apply. If you feel you don't meet all the criteria for this role, please still consider applying. We value passion, drive and are an organisation that values nurturing talent and teamwork.

Please apply today with your CV & cover letter.

Job Types: Full-time, Part-time, Permanent

Pay: R20000,00 - R30000,00 per month

Application Question(s):

I understand this is a night-shift role approximately midnight to 9am
Experience:

software: 1 year (Required) Veterinary: 2 years (Required) Sales or customer service: 2 years (Required)
Work Location: In person