Job Description

• Minimum Grade 12
• Computer Literate (preferably experience in the use of Kerridge)
• 3-5 years experience in the same or similar position.
• Knowledge of motor industry preferable (Mercedes Benz, BMW, Audi, Porsche, Alfa Romao, etc)
• Drivers license, essential

Skills and Personal Attributes
Skills & personal attributes:

• Integrity
• Team work
• Negotiation skills
• Follow through skills
• Self-driven and resilient
• Customer responsiveness
• Ability to cope with pressure
• Interpersonal skills (emotional maturity / cross functional collaboration)

Main Job Activities:
1. Sales & Marketing Activities:

• Ensure agreed targets are met
• Assist in all marketing activities, informing customers of special parts sales or promotions
• New account prospecting formulate sales strategy
• Effectively utilize prospecting system
• Maintain an effective data base management system
• Formulate a sales strategy
• Quotations prepared using dealership procedures
• Effectively communicate with parts team on new customer information

2. Customer Care:

• Conduct all transactions with customers professionally
• Ensuring a positive image of the Brand/Dealership
• Ensure accurate identification of customers needs
• Ensure customers orders/quotations are processed speedily and accurately
• Maintain effective communication with existing and prospective customers
• Queries to be handled efficiently and courteously
• Follow up and feedback on parts on back order
• Follow through from order until delivery to customer

3. Product Knowledge:

• Knowledge of customer base
• Ensure all product knowledge training is attended
• Ensure all MBSA standards are known and adhered to
• Stay abreast of new developments in market place
• Understand Parts Warranty procedure

4. Administration:

• Adhere to company credit procedures
• Call sheets completed timeously

Skills Required