Job Description

Job Summary Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to guide the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs Responsibilities Design and Conceptualisation Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Customer Experience Mapping Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions. Internal Client Relationship Management Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust,. Product and Solution Development Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements. Building Capability Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise. Customer Needs/Experience Research Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations. Customer Experiences Implementation Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes. Skills Interaction Design Prototyping Information Architecture Education Matric / Grade 12/ SAQA Accredited Equivalent (Essential). A relevant design related qualification (degree / diploma / certificate) (Essential). Experience 5 or more years'' UX/UI design experience (Essential). Experience in the Financial Services industry (Advantageous). 1 or more years'' experience of general supervision of more junior colleagues (Essential).

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