Job Description

Note: This role is with Matriarch, a Fedgroup partner company
About Us:
Matriarch optimises energy and property assets with advanced IoT technology, ensuring efficiency, sustainability and measurable returns. We deliver industry-leading Solar O&M and customised Utilities Management solutions, always keeping the client front of mind. By driving innovation, Matriarch empowers both clients and employees for long-term success in a rapidly evolving energy landscape.
Role Overview: The Utilities Management Administrator will take ownership of monthly billing processes, client reporting and maintain a high standard of professionalism in all aspects of the role.
Duties and Respnsibilities

• Run monthly billing operations across our diverse portfolio of properties
• Ensure a high standard of communication and accuracy in reports and interactions with clients
• Provide support in the management of queries and council reconciliations
• Monitor real-time usage data from energy to water via IoT platforms to detect trends, cost inefficiencies and anomalies for proactive intervention
• Leverage dashboards and visualisation tools to provide clients with transparent, live visibility into their utility consumption, enabling informed decision-making
• Ensure compliance with regulatory requirements, municipal billing processes and environmental standards
• Assit your team with energy audits, EPCs and energy balance studies
• Drive continuous improvement by staying updated on emerging technologies, industry best practices and operational efficiency
• Maintain data sources and ensure data integrity and quality

Qualifications and Experience
Qualifications

• Diploma, Degree or relevant certification in the utilities management industry
• Tertiary education may be replaced by relevant and strong experience in industry
• Additional certifications in sustainability, energy management or IoT/digital systems will be advantageous
• Strong written and verbal communication essential

Experience

• Minimum 57 years in utilities management, operations, or facilities management
• Strong track record managing municipal accounts
• Experience with IoT platforms, utilities monitoring systems or smart metering technologies highly advantageous
• Prior exposure to solar energy, O&M services or sustainability projects is a plus

Skills and Competencies

• Excellent analytical abilities, comfortable working in data-driven, IoT-enabled environments
• Proficiency with reporting dashboards, monitoring tools and Excel for performance analysis
• Knowledge of regulatory frameworks, municipal processes and compliance standards in South Africa
• Excellent client-facing communication and relationship-building abilities, with the ability to simplify technical issues for non-technical stakeholders

Skills Required