Job Description

Job Overview
Business Segment: Personal & Private Banking
Location: ZA, Eastern - Cape, Queenstown, Gumede Street, Ezibeleni
Job Type: Full-time
Job ID: 80405357
Date Posted: 11/17/2023



To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

Qualifications

Minimum Qualification

Secondary/High school/A levels/Matric
NQF5 Relevant FAIS qualification and experience.

Experience Required

1-2 years
If no FAIS experience, would then need to operate under supervision.
Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Additional Information

Behavioural Competencies

Generating Ideas
Exploring Possibilities
Providing Insights
Adopting Practical Approaches
Convincing People

Technical Competencies:
Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding ( Consumer Banking)
Processing

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za