Job Summary Hire Tresolve's client, a reputable insurance company, is looking for a dedicated Personal Lines Underwriter to join their team in Bryanston. This permanent position plays a key role in assessing and managing personal insurance risks, issuing policies, and delivering top-tier client service. The ideal candidate will bring underwriting expertise, attention to detail, and a proactive approach to supporting both clients and internal teams.
Responsibilities
Underwriting & Policy Management
Issue new policies, renewals, and endorsements using the C360 System
Prepare new business quotes
Underwrite in line with company standards, policies, and procedures
Support the sales team in acquiring and retaining profitable business
Negotiate renewal terms and prepare renewal documentation
Conduct renewal reviews and ensure timely completion
Monitor and act on survey requirements
Identify and rectify unprofitable policies
Ensure policies are correctly exposed and checked before client dispatch
Client Service & Communication
Handle client queries and amendments via telephone and email
Resolve queries in accordance with company standards
Ensure documentation is accurate, authorised where required, and dispatched promptly
Save all work electronically for future reference
Service Delivery & Continuous Improvement
Maintain high service quality and output within functional processes
Resolve escalated customer queries and provide feedback
Develop routines aligned with operational goals
Recommend process improvements for better service delivery
Team Collaboration & Knowledge Sharing
Align behaviour with company values and culture
Share knowledge and support team development
Collaborate with Underwriting team to meet service level requirements
Requirements
Matric
NQF Level 5 in Short-Term Insurance
Regulatory Exam Level 1
DOFA confirmation from FSB
Personal Lines Class of Business
Cardinal 360 system experience (advantageous) * Minimum 2 years of Personal Underwriting experience
Proficient in Microsoft Office
Knowledge of the personal insurance and financial services industry
Benefits
Please Note, if you don't match the Requirements and Industry you won't be consider for this role.
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