Job Description

JOB PURPOSE

Assist in the design and implementation of a technical underwriting framework for TIH that fosters superior risk selection, streamlined processing, loss ratio management and underwriting profitability.

RESPONSIBILITIES

Underwriting

Contribute to the decisions around technical or professional underwriting and business enhancement solutions that would significantly improve business performance. Introduce underwriting rules on the acceptance of business. Assist in the resolution of escalated underwriting complaints and escalated underwriting opinions on claims. Support and contribute to the renewal of personal lines reinsurance programme in line with business strategy. Ensure optimal placement of facultative cases.

Product & Solution Development

Analyse and evaluate the feasibility and relevance of proposed products and services. May also assist with the definition, development and delivery of a significant product or service, ensuring alignment with customer requirements. Review and enhance personal lines products accordingly (addressing gaps and competitively). Undertake market opportunity assessment for personal lines products and undertake comparative analysis on key competitorsxe2x80x99 products.

Risk Management & Analysis

Evaluate individual risks for acceptance where potential high-risk scenarios exist or where there are changes to a clientsxe2x80x99 claims behaviour. Determine underwriting processes and minimum risk acceptance criteria for personal lines.

Underwriting Policy Development & Implementation

Assist in the development of underwriting frameworks for the underwriting department. Assist with creating underwriting procedures and monitoring their implementation within underwriting. Monitor adherence to set mandates through technical audits and controls as set in the underwriting framework. Leverage all available information from our partners, the industry and internally to ensure we are constantly reviewing the underwriting processes, systems and protocols with a view to improve efficiencies and to ensure best practice.

Operational Compliance

Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulations, and ensure own work adheres to required standards. Ensure that business activities within underwriting comply with relevant external regulatory codes and with internal policies and procedures to minimise business risk and to protect the reputation of the organisation. Undertake technical underwriting audits. Maintain business rules around when audits are required and adhere to underwriting guidelines and standards by managing audits. Ensure that business objectives and personal delivery aligns to and meets the TSW principles.

Stakeholder Engagement

Identify and manage internal and external stakeholder relationships (TIH companies; Brokers; Reinsurance brokers; Management colleagues). Find out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Insights and Reporting

Prepare and coordinate the completion of complex reports, identifying and interpreting patterns and trends, and translating those insights into actionable recommendations. Conduct monthly statistical analyses (loss ratio, multi-claimants and claims trends analyses) and engage underwriting (policy admin) to implement appropriate proposed corrective measures. Assist with the implementation of remedial measures. Prepare and contribute effectively to forums and committees where represented.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• RE 5 (Advantageous)
• Post matric certificate or degree (Advantageous)

EXPERIENCE

General Experience

3 years' short term insurance experience (Essential)

Telesure Investment Holdings