Job Description

(Start date flexible 1-8 weeks)

SLiQ - Shared Living in Quality - runs professional house-shares (HMOs) and short-stays (AirBnB) in London. We're big on systems, honest communication, and looking after people properly. Our ethos is Passion, Integrity, and Synergy.

The role

This role is for someone who genuinely enjoys keeping things organised, closing loops, and making people feel taken care of.

You'll be the first line for day-to-day operations: tenant comms, maintenance coordination, SpareRoom enquiries/viewings, and Airbnb guest support. You'll be using Podio and Trello (we'll train you) and you must be very efficient on a computer (email, Word, Excel).

What you'll be doing

Tenant communications (email/Podio) - assess, respond, escalate, close the loop. Maintenance coordination (HMOs + Airbnb) - collect info, book contractors, follow up, update tenants. Airbnb guest messaging and issue handling (fast replies, calm support) SpareRoom advertising - respond to enquiries, answer questions, book viewings, follow up. Keep KPI trackers accurate. Improve the process as you go - we love "better, faster, cheaper" done properly.

Must-haves

Strong admin skills - accurate, consistent, and organised Confident on the phone - friendly, calm, and clear Strong written English Very good with computers - especially email + Word + Excel Able to switch tasks quickly without dropping standards Integrity and honesty - doing what you said you would do, by when you said you would do it, owning mistakes

Nice-to-haves

UK property experience (lettings, property management, HMOs, estate agency) Airbnb/short-stay experience CRM or ticketing system experience

How to apply

Apply with your CV + by answering the screening questions below.

Tell us about your UK property experience (or closest equivalent). Describe a time you managed a high volume inbox or support queue - what system did you use to stay on top of it? What does "great customer service" look like when a tenant is stressed and angry? Rate your Excel level (basic/intermediate/advanced) and give an example of what you can do. Give one example of a process you improved (even a small one).
Job Types: Full-time, Permanent

Pay: R18000,00 - R25000,00 per month

Application Question(s):

Do you have at least 1 year experience in customer service/support (email + phone)? Do you have UK property experience (lettings / property management / estate agency / HMOs / Airbnb)? Are you fully confident, fast and efficient with your computer, including repetitive administrative tasks, and writing professionally?
Language:

English (Required)
Work Location: Remote