Job Description

Job Summary FORMAL EDUCATION:
Grade 12 (NQF 4)
Bachelor's degree or Diploma qualifications (NQF 6) in ICT field will be an advantage.
Technical field support experience in a large corporate environment will be an advantage.
EXPERIENCE:
7 - 10 years experience in a Telecommunication service support / delivery / field support
Experience in PABX and voice gateways (e.g. AudioCodes, SBC)
NEC is3000 experience is a must
NEC 3C experience is a must
Ability to present and articulate network related knowledge and topics to management and executive level audience.
Advanced ability to guide Network Specialists in complex 2nd level diagnostics and fault finding on all Voice technologies.
Firm hands on experience on live VoIP production areas together with traditional PBX systems NEC is3000, SV and Mitel.
Exposure and Knowledge of Product-Specific Technologies related to Routing and Switching, UC, VoIP, VC and IPT.
Knowledge and experience of Windows 10x, XP, MS Servers, MS Office, Anti-Virus support, IE and Internet Mail, Microsoft Patches, Hardware Maintenance (on is3000 PABX systems), LAN administration (like SQL, User Profile Management), Server Maintenance (like Hardware, Software, DHCP and DNS, Security and TCP/IP, FTP) would be an advantage.
SBC / Fortinet firewall experience will be advantageous
TECHNICAL / LEGAL CERTIFICATION
A+, N+
VOIP (System specific) will be advantageous
RESPONSIBILITIES:
Interface with Pre-Sales to establish networking products, solutions and services that compete in a world class market.
Demonstrate strong network design and technical engineering with regards to VoIP.
Constantly utilises technical engineering experience and skills to assess and advise on the practicality of alternatives, combining technical limitations with operational realities.
Guide the advanced high-level problem management process as defined by ITIL.
Provide guidance to establish mechanism of monitoring, event generation, ticket logging and reporting of incidents together with monitoring specialists.
Establish processes and procedures for the entire Voice services in conjunction with the team of network specialist.
Analyse draft solution proposals prior to submission to the customer to check for technical viability and fit for purpose solutions.
Where needs are recognised as falling outside one's own area of knowledge, identify a suitable solution offering
Continuously ensure that technology is aligned to clients needs and clients are educated in terms of the technology used
May be required to provide support to other customers or sites as business needs arise, which could include occasional travel.
KEY COMPETENCIES:
Excellent communication skills and ability to impart knowledge and communicate complex information in a simple manner.
Quality management - Ensures quality service delivery in accordance with standards as communicated
Ability to motivate, lead and supervise disparate individuals in different teams
Research skills - Is able to collect and gather information in an efficient manner
Time and priority management - Is able to plan work so that maximum efficiency is obtained
Continuously structures work in an organised and effective manner
Able to prioritise the workload in order of importance in an efficient and organised manner
Delivering Results and Meeting customer Expectations
Ability to work with people (team work)
Ability to relate and network with people
Ability to adapt and respond to change
Ability to cope with pressures and setbacks
Ability to communicate and present information
Ability to analyse and interpret information
Gijima Holdings: HR
Recruiter

Skills Required