Uam Technical Support Engineer
Cape Town, Western Cape, South Africa
Job Description
Role purpose:
- Mpesa HUB WAR Room coordination,
- HUB incident co-ordination,
- Problem Management,
- MPESA HUB user support,
- Whitepages resource loading
- User access queries
- NetIQ TOTP Authentication enrolment
- CIA Verification campaigns for the MPESA HUB resources
- MPESA HUB safes and IP's confirmations and validations
- Data Centre access for engineers and others
- MPESA HUB and CMDB Recons
- MPESA HUB CMDB management
- To assist users access administration ( Creation, maintaining)
- Be the central point of contact for user access related queries & other MPESA HUB related queries
- Log and follow up on user access issues
- To compile RCA , record, and track action points identified on RCA
- Attend Problem or Incident phone call meetings.
- To co-ordinate resolution of incidents, service request and problems.
- To assist with User access monthly and quarterly audits
- Liaise with the MPESA Change Management Office for incidents related to the change process and named user management.
- Join with the Change Management Office in the MPESA CAB process.
- Matric essential
- B. Degree/Diploma/S4 within the Electrical Engineering /Information Technology /Computer Science/
- At least 3 Year work experience within Telecommunications - essential
- At least 3 year working in the NOC essential
- Analysing, Persuading and Influencing
- Deciding and Initiating Action
- Presenting and communicating information
- Interpersonal skills
- Problem solving skills.
- Customer centric
- Incident Management & Problem Management.
- Network Management processes and principles
- Report writing
- GSM knowledge and related technologies
The base location for this role is, Cape Town.
The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoplexe2x80x99s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
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Job Detail
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Job IdJD1268964
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned