Api Technical Support Engineer
Job Description
Job Summary Delivering API support and resolving technical issues through various support channels Providing prompt, efficient, and professional responses to B2B customer inquiries Assisting in the creation of training materials and internal/customer-facing documentation Escalating incidents when appropriate Monitoring incidents created with third-party providers Qualifications: At least 3 years of experience as a Tier 2/3 Technical Support Engineer Proficiency and understanding of API calls, logs, and SQL is essential Strong communication skills, both written and verbal, with fluency in English Familiarity with ticketing routing and maintaining high service levels in accordance with SLAs and KPIs Prior experience working with B2B customers on a global scale Capability to comprehend and troubleshoot system/API/application flows and offer effective solutions Possesses logical thinking abilities and exhibits excellent analytical and problem-solving skills Although you may not meet all the requirements needed, please still consider sending through your CV as we have many roles available and could possibly find another great opportunity for you!! Contact Selandea McGuinness on
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Job Detail
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Job IdJD1290972
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned