Job Description

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.RESPONSIBILITIES:Providing a telephone service to clients and staff byxe2x80xa6

• Answering in-coming telephone calls, responding, and redirecting as required
• Taking / delivering telephone messages timeously
• Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
• Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
• Sourcing telephone numbers and making outgoing calls as requested

Maintaining the reception area and receiving visitors by xe2x80xa6

• Monitoring / reporting on the cleaning and presentation of the reception area
• Greeting customers, receiving parcels, etc and distributing
• Supervising correspondence collections by clients
• Providing information, directing clients, and responding to queries

Delivering client support services byxe2x80xa6

• Conducting customer services level survey by making telephonic contact, questioning, and recording responses
• Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed quotation(s) to clients
• Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, verification, determining status and communication with clients
• Reconciling customer statements against master lists and processing distribution thereof
• Liaising with clients as and when required

Administering operational procedures byxe2x80xa6

• Maintaining / supplying driver stationery
• Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); contacting and advising clients; communicating with branches viz misrouting; checking scanning details; updating master record information; recording bay schedules in master report; reviewing endorsed waybills viz claims and administering claims procedure
• Monitoring third party agent PODs by printing outstanding POD report (by days) and verifying status; marking-off on dispatch trip sheets; resolving queries and faxing waybills
• Preparing waybills awaiting PODs / waybills awaiting delivery reports, investigating / reporting on problem

Assisting with and monitoring delivery and collection procedures byxe2x80xa6

• Responding to delivery / collection clears and resolving queries / problems as indicated
• Liaising with clients regarding delivery and collection information / data and instructions
• Establishing / verifying client and collection data
• Processing collection orders and generate collection registers
• Generating collection quotes and faxes to clients on request
• Confirming collections placed from other branches

Providing adhoc administrative assistance byxe2x80xa6

• Recording / generating collection quotes, registers, and fax to clients on request
• Confirming collections placed from other branches
• Assisting with cheque collections through telephonic client enquiries

Processing freightware systems data (modified waybills) by xe2x80xa6

• Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating waybill depot destination
• Verifying entered data and recording line-haul manifest
• Correcting scan manifesting (if necessary) by cross checking retained manifest to waybills awaiting reports

Processing proof of delivery documentationxe2x80xa6

• Capturing PODs in Freightware system, noting discrepancies to Branch Sales Manager
• Submitting endorsed PODs to Branch Sales Manager
• Remitting PODs to Durban office daily / monthly

Processing cash on delivery banking byxe2x80xa6

• Receiving COD cash and preparing bank deposit documentation
• Receiving COD cheques and preparing bank deposit documentation
• Reporting bank deposits daily to Head Office
• Reporting daily current and dated outstanding CODs to Durban Office

Providing administrative assistance by xe2x80xa6

• Monitoring stationery stock (weekly) advising admin
• Supervisor each Friday of replenishment requirements and placing orders with Head Office
• Compiling monthly stationery reconciliation and submitting to Head Office
• Controlling xe2x80x98received Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol slips, and submitting to Head Office
• Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly kms for McCarthy diesels fleet
• Undertaking all general filing and assisting with the copying of creditors invoices and orders

REQUIREMENTS:Qualifications and Experience

• Minimum education: Grade 12 (Matric).
• Work experience: 1-2 years in reception or general clerical roles.
• Technical skills:- Proficient in MS Word, Excel, Outlook, or similar email systems.
• Familiarity with Freightware management systems or similar tools.

Knowledge and Understanding

• Basic understanding of warehousing and store procedures.

Skills and Competencies

• Ability to:- Work well under pressure and independently.
• Communicate effectively, both verbally and in writing, across all levels (internally and externally).
• Collaborate and function as part of a team.
• Manage time efficiently and meet specific deadlines.
• Pay attention to detail and ensure accuracy.
• Demonstrate excellent listening skills.

Languages

• Fluent in both English and Afrikaans.

Personal Attributes

• Self-motivated, reliable, and professional.
• Presentable and maintains a professional demeanor at all times.

Additional Requirements

• Own reliable transport to and from work.
• Willingness to work outside normal hours and overtime as needed.
• Working hours: 7:00 AM to 5:00 PM.

Plennegy