Job Description

What's on offer?
Working alongside a diverse and dedicated team of professionals, youxe2x80x99ll help to create everlasting
memories for our clients as they travel amazing Africa.

Who are we?
A team of innovative, experienced, and ambitious go-getters passionate about sharing Africaxe2x80x99s best with travellers from all around the world.
Our company consists of a Tour Operator specialising in bespoke luxury safari travel in
Southern and East Africa, and one of Africaxe2x80x99s leading online rental car comparison and
booking engines.

Whether itxe2x80x99s helping to plan an unforgettable tailor-made African safari or enabling an epic self-drive
road trip, our undying mission is to showcase Africaxe2x80x99s unique natural beauty and diverse cultures. Wexe2x80x99ve been there and done that so we know exactly what it takes to experience Africa at its finest!
We pride ourselves on our excellent customer satisfaction (wexe2x80x99re consistently rated 5 stars) and strive to deliver exceptional experiences for every traveller that entrusts us with their African adventure.
Having survived and bounced back from COVID, we are looking to expand our current team of 40 to 80 members by 2026.

Our digital marketing and development projects are run in-house with a close-knit team of permanent staff, contractors and agencies. Together, we act as a dedicated xe2x80x9cinternal agencyxe2x80x9d producing quality work for our core brands.
Wexe2x80x99re friendly, supportive, personal and professional. We understand that wexe2x80x99re not selling a product
wexe2x80x99re in the business of making travellersxe2x80x99 dreams come true.
Based in the northern suburbs of Cape Town, so you may be travelling against traffic on your daily commute.

What perks can you look forward to?

• A competitive salary
• 15 working days of annual leave on full pay during each annual leave cycle
• After 2 years, earn 1 extra annual paid leave day per year - up to a max of 25 days
• Paid birthday leave - because no one should work on their birthday!
• Professional development opportunities
• Hybrid working opportunities where the environment and role allows
• Participate in company-wide recognition & reward, social activities and wellness program
• A team led by actively engaged owners who encourage a caring and positive culture
• Africa travel opportunities at discounted rates

Who are we looking for?
Our ideal candidate will have to deliver an exceptional level of service with meticulous attention to detail. This person needs to provide the team with the tools to arrange, manage and deliver the perfect safari to our clientbase as efficiently as possible.

Sound like the right fit for you? Read on for the detailed job description belowxe2x80xa6

Responsibilities:

• Loading of all supplier rates into Tourplan and/or Travelyst and ensuring they are accurate.
• Loading of all supplier policies including room configurations, child policies, rates rules, etc. and that it`s maintained.
• Ensuring all supplier payment policies are loaded into the reservation system and updated continually.
• Loading of all supplier specials into the reservation system so that the consultants are able to quote on best applicable pricing.
• Updating of any supplier changes that may happen.
• Responsible for the system integrations such as WETU, Safari Portal and any other integrations that may be introduced.
• Setting up and uploading of all documentation generated via the reservation system such as invoices, itineraries, vouchers, etc.
• Assisting product and sales team with any rate queries or discrepancies.
• Ensuring all content related to the reservation system is accurate and up to date.
• Assisting with all support queries with relevant reservations systems such as Tourplan, WETU, etc.
• Assisting with any ad-hoc duties required by product, technical and sales teams.
• Loading and maintaining all correct mark ups across all suppliers.
• Ensuring preferred suppliers are loaded and tagged as preferred suppliers with the applicable mark ups.
• Ensuring all master suppliers are correct and updated if/when required.
• Ensuring all VAT policies are correctly loaded per supplier.
• Responsible for onboarding of new consultants onto the reservation system and assisting with training.

Requirements:
Qualification

• Tourism Degree
• Computer literate xe2x80x93 MS Office / Google Workplace
• Proficient in Tourplan and/or Travelyst
• WETU knowledge would be an advantage

Experience

• 5+ years experience working on a tour operating system

Skills, Knowledge & Attributes

• Excellent written and verbal communication skills
• Superior interpersonal skills and a high level of emotional intelligence
• Remain calm and professional under pressure
• Strong admin and organisation skills
• Capable of self-management and self-actualization
• Highly flexible with ability to work in a fast-paced and dynamic environment
• Diligent and a high degree of perseverance
• Excellent problem solving skills
• Enthusiastic, energetic and motivate

ABC Worldwide