Responding timeously and courteously to enquiries from all over the world
Interpreting often-vague requests and translating them into travel plans
Curating every element of an itinerary according to guests' personal preferences, tastes, and budgets
Enquiring, holding, and booking partner travel arrangement within East Africa, including air, ground transport, accommodation and other services
Ensuring booking details are accurately reflected in the system, including quoting, invoicing, and guest information and other pertinent details
Providing real-time, internal feedback on guest logistics while in-country
Liaising with the finance team to ensure collections are timely, yet communicated kindly
Requirements:
Tertiary qualification
Minimum 10 years relevant experience in the tourism or hospitality industry, including a position as a travel planner, tour operator or guest-facing travel provider
Experience working with ResRequest or similar reservations or tour operating systems
Sandi Crowther Recruitment
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