Job Description

Our client, an international trading company is looking to employ a Travel Desk Coordinator to manage all aspects of business travel for employees and executives across global destinations.
This role ensures seamless, cost-effective, and compliant travel arrangements, providing expert guidance and support while adhering to company policies and international travel regulations. The ideal candidate will be a highly organized, detail-oriented professional with exceptional customer service skills and a strong understanding of international travel logistics.
Key Responsibilities:
End-to-End Travel Coordination:
Manage and coordinate all international and domestic travel arrangements, including flights, accommodation, ground transportation, and ancillary services (e.g., car rentals, visas, travel insurance).
Develop comprehensive and efficient travel itineraries for individual employees and groups, considering travel policy, budget, and traveller preferences.
Proactively research and book travel options, securing the best available rates and terms through preferred vendors and online travel tools.
Policy Compliance & Cost Management:
Ensure all travel bookings and arrangements strictly adhere to the company's global travel policy and budget guidelines.
Negotiate with airlines, hotels, and other travel service providers to obtain competitive rates and favorable terms for volume bookings.
Monitor travel expenses, reconcile invoices and credit card statements, and prepare expense reports in collaboration with the Finance department.
Identify opportunities for cost savings and efficiencies in travel planning without compromising quality or safety.
Visa & Documentation Management:
Provide expert advice and assistance to travellers regarding international visa requirements, passport validity, customs regulations, and other necessary travel documentation for various countries.
Facilitate the application process for visas and other permits as required.
Traveler Support & Communication:
Serve as the primary point of contact for all travel-related inquiries, issues, and emergencies (e.g., flight delays, cancellations, re-bookings, lost luggage).
Provide timely and accurate travel updates, confirmations, and essential destination information
Offer exceptional customer service, ensuring a positive and stress-free travel experience for all employees.
Qualifications & Experience:
A Diploma or Bachelor's degree in Travel & Tourism, Hospitality Management, Business Administration, or a related field is preferred.
Minimum of 3-5 years of proven experience in a corporate travel desk, travel agency, or a similar role with a strong focus on international travel.
Demonstrated experience handling complex itineraries and managing travel for a diverse group of employees.
Experience working within an international company environment is highly desirable.
Skills:
Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Familiar with online travel booking tools and expense management software.
In-depth knowledge of international travel regulations, visa requirements for various countries, and global customs procedures
Exceptional Communication: Excellent verbal and written communication skills
Customer Service Excellence: A strong customer-centric approach with a proven ability to provide outstanding support
Detail-Oriented & Organized: Meticulous attention to detail and strong organizational skills to manage multiple bookings and complex itineraries simultaneously.
Problem-Solving: Proactive and resourceful problem-solver with the ability to handle last-minute changes, emergencies, and unforeseen challenges calmly and effectively.