Job Description

On behalf of our client, a 4-star hotel in Cape Town, we are recruiting an experienced Hotel Travel Desk Agent to join a guest-focused hospitality environment where service excellence and attention to detail are essential.
The Travel Desk plays a vital role in creating memorable guest experiences by assisting with transport, tours, excursions, and local travel arrangements. This role suits a hospitality professional with strong destination knowledge and experience managing travel bookings in a fast-paced hotel setting.
Key Responsibilities Assist hotel guests with:

• Airport transfers
• Shuttle services
• Tours and excursions
• Car hire and local travel arrangements

Additional responsibilities include:

• Liaising with tour operators, transport providers, and suppliers to ensure seamless service delivery
• Providing accurate destination advice, recommendations, and tailored itineraries
• Managing bookings, confirmations, amendments, and cancellations efficiently
• Handling guest enquiries via email, telephone, and in person in a professional and welcoming manner
• Ensuring all bookings are accurately captured and communicated to relevant departments
• Maintaining clear records, reports, and daily handovers
• Resolving guest concerns promptly and professionally

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2 years experience in a hotel travel desk, concierge, or front office role
• Strong knowledge of Cape Town attractions, tours, and transport logistics
• Experience working in a 4 or 5-star hotel environment
• Excellent communication skills; well-spoken and guest-focused
• Strong organisational and administrative abilities
• Computer literate, including Microsoft Office and hotel systems
• CV must be fully updated before submission

Key Skills & Attributes

• Strong guest service orientation
• Confident communicator with excellent interpersonal skills
• Detail-oriented with strong follow-up ability
• Ability to multitask and work under pressure
• Professional presentation and grooming
• Team player with a positive attitude

Why Apply

• Opportunity to work within a well-established 4-star hotel
• Guest-focused, professional working environment
• Exposure to international and leisure travellers
• Competitive salary and employee benefits
• Career development within the hospitality sector

Recruitment is aligned with the companys Employment Equity Plan.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.

Skills Required