Job Description

Previous Work Experience Required

• 7-`10+ 7 years of Travel Specialist experience
• Excellent communication at C-Suite level
• Knowledge of government accounts would be valuable

Key Outputs

• Planning and designing of itineraries according to budget - Corporate
• Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents.
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.

Skills & Knowledge Required

• Understanding of travel industry channels
• Excellent computer skills including:

• MS Office applications such as Word, Excel, PowerPoint, and Outlook
• WETU advantageous
• Tourplan advantageous
• Galileo essential
• Good understanding of terms and conditions and product knowledge
• A good knowledge of South Africa, Southern and East & West Africa preferable more training will be provided should the applicant prove successful.
• Calm and professional manner
• Problem-solving skills
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.
• Relevant understanding of business to create and formulate a strategy and make commercial decisions.

Personal Characteristics

• Good interpersonal skills
• Sense of urgency
• Passionate about positive customer experience
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others.
• An independent, curious and "can do it" nature

Personal :

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• Paperless filing

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and can overcome obstacles, and persist with the task at hand, be decisive and adaptable.

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