Job Description

Purpose of the Role The Travel Consultant will provide a professional, proactive, and efficient travel service to business travellers across head office and regional locations, ensuring compliance with organisational travel policies while delivering a high-quality client experience.
Experience Required

• 35 years experience in corporate travel consulting, covering all aspects of travel services
• Strong ticketing knowledge, including re-issues, re-routing, and revalidations
• Experience handling domestic flights, accommodation, car hire, and transfer bookings
• Proficiency in relevant systems, including Amadeus, TravelIT (online booking tools), SAP, and MS Office

Qualifications

• Relevant Diploma in Travel and Tourism or equivalent qualification
• A Bachelors degree will be an advantage
• Accredited Travel & Tourism Certificate will be an added advantage

Key Responsibilities

• Manage all aspects of local and domestic travel arrangements for business travellers
• Provide accurate information on accommodation, fares, travel regulations, and travel-related requirements
• Engage with clients to understand travel needs and recommend suitable options
• Plan, prepare, cost, and manage travel itineraries
• Book flights, accommodation, car hire, group travel, conferences, and meetings
• Confirm bookings and advise travellers on luggage limits, insurance, medical requirements, passports, visas, and currency
• Ensure all required travel authorisations are obtained prior to issuing documentation
• Issue tickets, vouchers, and travel documentation in line with internal travel policies and procedures
• Work with Electronic Miscellaneous Documents (EMD) and New Distribution Capability (NDC)
• Collect payments and maintain accurate transaction records
• Assist with changes, amendments, and cancellations to travel arrangements
• Maintain traveller profiles, filing systems, and travel documentation records
• Support travellers in understanding and using airline loyalty programmes
• Research travel options to ensure cost-effective and suitable solutions
• Work collaboratively within the team and provide support to colleagues when required

Key Competencies

• Ability to work under pressure in a fast-paced environment
• Strong planning, organising, and prioritisation skills
• Excellent customer service and client relationship management
• High attention to detail and analytical thinking
• Effective time management and multitasking abilities
• Strong verbal and written communication skills
• Problem-solving and decision-making capability
• Negotiation and influencing skills
• Ability to manage high volumes with quick turnaround times

Skills Required