Job Description

To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant.

Ten Group

is the global leader in lifestyle and travel services. Since 1998, our personalized, first-class, and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, we collaborate with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in the world's major financial hubs.

Overview of responsibilities:

Advising

our clients -

premium cardholders

- by

phone

and

email

in both

French

and

English

Handling customer inquiries

from

quote preparation

to

billing

for

individual trips

Making reservations

with

airlines

,

hotels

, and

travel agencies

Creating tailored offers

,

travel documents

, and detailed

travel itineraries

Passionately

advising

and

facilitating unique travel experiences

Actively

selling special promotions

and

exclusive offers

Requirements

Your Profile:

You have

excellent language skills

in

professional French and English

, in written and spoken (

C2

according to The Common European Framework) Ability to speak an

additional language

such as

German

or

Italian

is an advantage Have completed

tertiary qualification

or equivalent training, ideally in the field of

tourism

Have

several years of professional experience

in the

travel industry

, a

tour operator

or in a

travel agency

Have

GDS knowledge

(

preferably Amadeus

) Have

excellent destination knowledge

across key

global regions

Have a strong

passion

for everything related to

travel

and the

luxury lifestyle

, including

gastronomy

,

events

and

culture

Are

service-oriented

,

flexible

and able to

work under pressure

Have a

positive attitude

and identify with

Ten Group values

Have strong

communication skills

Value

exceptional service

and

live by this motto

Are available on a

full-time basis

(

40hrs per week

)

Flexibility:

Willingness to

work 5 days a week

between

07:00 and 22:00 SAST

,

Sunday to Thursday

Guidelines for Hybrid/Home Office option:

Located in South Africa Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

A

competitive salary

depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.

Hybrid working

. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too.

Paid time away from work.

Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Paid Sabbaticals

. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave

Extra Rewards.

Lucrative Ten Loyalty Rewards program.

Remote Working Holidays

- possibilities to Travel and Work!

Employee Discounts.

Access to lots of great travel and entertainment discounts as our clients' members would! We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).

ICAS Employee Health and Wellness

(EHWP) services which are confidential and free for all employees to use. Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.


We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.



To find out more about Ten, please watch this short video Welcome to Ten

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

Thank you for considering a career with us. Don't miss the opportunity to join our team!