Job Description

To ensure clients are responded to timeously, tasks are carried out and to provide feedback to the relevant parties i.e. Travelers, Suppliers, Agent partners, Sales Support Team, Line Mangers and Managing



Communicate accurate product knowledge and information, including pricing and costs to our



Always offer and update clients of options and reasons behind your thinking.



Apply effective selling and tracking techniques to close every potential sale or



Ensure correctness of costs, margins, net and gross selling by checking with suppliers



Reduce transaction turnaround times and ensure effective communication with suppliers and Everything important or monetary related to be done in writing.



Know what we sell and what we do not sell - know the product mix and preferred Also shop for rates, even with preferred suppliers. Best pricing always.



Understand the intricacies of your product, hotel types, flight possibilities, transfers, tours and be able to upsell. Use approved suppliers first and ensure we have contracts in place.



Be aware of SA360 competitors' products and pricing and be able to counteroffer and



Ensure that your clients are aware of promotions, specials and product



Consult and support our Online Marketing and Information Administrator regarding website and marketing Correctly built itineraries and costing for correct selling periods.



Communicate effectively and regularly with sales reps (domestic and international), work together to close



All invoicing on files to be doubled checked prior to submission to clients or accounts for final payment and No losses or overcharging.



Files to be checked timeously prior to arrival - all travel services are booked and confirmed and all details are communicated to suppliers and Errors omitted and hassle free travel.



Provide feedback to the relevant party e. Management, suppliers and clients.



Provide feedback to management regarding general office and client



Ensure that the company policies and terms and conditions are implemented and adhered



Grade 12 or Equivalent



Tertiary Qualification in Hospitality and tourism not essential, but preferred



Experience in travel and trade organisations.



Exceptional customer service and communication skills



Proficiency with Microsoft Word and Excel



Flexibility to work extended hours during busy seasons



Diverse travel experience, travel institute certification, or work experience in the hospitality industry



Fluency in more than one language



Between 1 - 3 Years