Job Description

Inspire Journeys. Build Connections. Deliver Excellence.
Hospitality Hire is partnering with a respected recruitment agency in the search for a Travel Advisor to join a luxury hospitality group in Cape Town. This role is dedicated to creating extraordinary guest journeys by guiding clients through every step of the booking process - from initial inspiration and research to post-stay follow-up.
The Role The Travel Advisor will be responsible for managing reservations across a diverse luxury portfolio, ensuring seamless communication with both guests and internal teams. Youll act as a trusted partner to guests, enhancing loyalty and driving sales conversions while ensuring the highest service standards.
Key Responsibilities

• Confidently manage enquiries across the full portfolio of destinations and experiences
• Handle all guest and customer queries with accuracy, care, and efficiency
• Meet performance targets including response times, queue management, and case handling in Salesforce Omnichannel
• Maximise every booking opportunity by achieving and exceeding conversion goals
• Recommend additional perks and personalised enhancements for loyal guests
• Ensure data accuracy by capturing guest preferences and completing detailed profiles
• Follow up proactively on all bookings and enquiries until resolution is achieved

What You Bring

• Minimum 2 years experience in Reservations, Front Office, or a customer service role in hospitality/travel
• Strong telephone etiquette and excellent communication skills
• Highly organised with strong attention to detail
• Computer proficiency, including email communication and reservation systems
• Ability to work independently and take initiative
• Passion for delivering outstanding customer service

Whats On Offer This luxury brand is committed to a culture of excellence, care, and professional growth. Employees enjoy:

• Competitive salary package
• Recognition and loyalty rewards programs
• Employee wellness and support initiatives
• Continuous learning and career development opportunities

This is an exciting opportunity to contribute to unforgettable guest experiences while growing your career in the world of luxury travel.

Skills Required