Job Description

The purpose of this position is to ensure that goods are delivered on time and undamaged and remain in constant communication with the various role-players within the shipping process.

DUTIES AND RESPONSIBILITIES

1. Planning and Operations

• Assist in the formulation of cost and time effective shipment delivery plans
• Execute and devise transport plans so as to ensure client satisfaction and avoid confusion and unnecessary costs
• Assist drivers/assistants coordinate with each other/clients by directing them as per plan, ensuring smooth implementation of all transport related goals
• Check all delivery related equipment and assist in keeping this in the best possible working condition
• Provide assistance to management in the supervision of relevant staff and transport personnel
• KPI achievement is critical to our success and the minimum standard as baseline needs to be maintained
• All noncompliance to KPIs need to be reported on
• Shipment tracking on e-commerce platforms
• Shipment registration on CargoWise
• Manage load configurations and effective vehicle utilization
• Vehicle tracking and status reports
• Arranging escorts for HVC
• Arranging transport for LTL cargo, BBK cargo, Consolidated cargo and FTL
• Coordinating the cross haul logistics between the warehouse and Client

2. Communication

• Ensure that all logistics and pick-up functions are performed properly by communicating with management and client services team on a regular asis
• Respond to client feedback and complaints

3. POD and Document Control

• Ensure correctness of data capture
• Distribute required reports and operational documentation to internal/external clients
• Ensure all Delivery and or Collection notes are returned and scanned in onto Cargo Wise by the end of each day

4. Financial

• Verify customers credit terms prior to proceeding with the shipment
• Quality check accuracy of estimate prior to expediting shipment
• Prepare job profit summary collating of all disbursements, calculation of agency and finance fees
• Account for profit/loss on shipment
• Manage costs and negotiation of rates to ensure maximum profit
• Reconcile all 3rd party invoices
• Ensure all shipments are handled in accordance to the companys profit margins
• Sign off job profit summary prior to posting local client/overseas agent costs
• Manage finance in operations WIP - (KPI <14 dwell days), Accruals (KPI <60 dwell days) and out of transaction losses

5. Work Area

• Ensure the health, safety, cleanliness and security of the work environment
• Ensure that 5S and visual management is employed whenever possible

Knowledge & Experience

• Matric or Senior Certification equivalent
• Further Studies advantageous
• At least 3-year experience in the field of Logistics / Supply Chain and its key contributors, inclusive of document and admin control
• Experience with bulk, break bulk, abnormal and container transport
• Experience with quality related functions
• CargoWise Knowledge is mandatory

Skills

• Computer skills (Cargowise / MSOutlook / Intermediate MSExcel Advanced.
• Strategic thinking skills
• Time management skills
• Good decision making skills
• Pro-active self starter who is able to work independently
• Good communication skills
• Ability to work under pressure
• Attention to detail
• Maintain and build strong relationships
• Excellent leadership skills
• High stress tolerance maintaining stable performance under pressure

Attributes

• Positive attitude
• Willing to work
• Initiative and innovation
• Planning and organising
• Reliable
• Adaptable
• Communication
• Customer Focus
• Follow up

Training

• Induction
• Quality Training
• CargoWise Training

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