Job Description

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A leading business skills training provider is seeking a Training Project Coordinator with experience in the QCTO / SETA space to join their team. This is a permanent, full-time role with working hours as Monday through Friday, from 8:00 am to 5:00 pm, with a hybrid work arrangement consisting of one week in-office and one week working remotely. The company will provide a laptop and other essential equipment needed for remote work.
The Training Project Coordinator is a vital member of the Operations team, responsible for coordinating training programmes, ensuring that learners are inducted and registered. Reporting to the Training Operations Manager, the role includes providing learner support, managing the assessment and moderation process, and serving as the communication liaison between various stakeholders, including clients, learners, facilitators, assessors, and moderators.
Responsibilities:
Induction & Learner Registration

• Coordinate and facilitate learner inductions.

• Register learners on relevant systems.

Learner Support

• Provide support to learners via phone, email, and WhatsApp.

• Maintain regular communication with learners.

• Identify and address learning barriers and needs with facilitators and assessors.

Assessment & Moderation Coordination

• Schedule assessments and moderation according to project timelines.

• Support and guide assessors and moderators.

Stakeholder Engagement

• Compile monthly progress reports and host monthly progress meetings.

• Act as the primary client liaison throughout the project.

Project Coordination & Administration

• Monitor project progress and resolve any issues.

• Create and maintain comprehensive project documentation, plans, and reports.

• Handle all learner and project administration tasks.

• Review and approve training-related invoices.

Requirements

• Minimum of 3 years' in project coordination or administration is essential.

• Knowledge and/or exposure to the QCTO / SETA landscape is essential.

• Experience in the training and education sector, particularly in occupational learning, is advantageous.

• Grade 12 / Matric.

• Proficiency in MS Office (Word, Excel, Outlook).

• National Certificate in OD ETD Practices (NQF Level 5) is advantageous.

• Certificate in Project Management is a plus.

• Strong attention to detail.

• Ability to multitask effectively.

• Customer-focused mindset.

• Excellent planning and organisational skills.

• Strong problem-solving and decision-making abilities.

• Resourceful and proactive.

Benefits
Hybrid work arrangement consisting of one week in-office and one week working remotely

Skills Required