Job Description

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An established, accredited training organisation is seeking a Training Operations Manager to join their team. This is a permanent, full-time role based in Stellenbosch, with a hybrid work arrangement requiring a minimum of 10 office days per month (Tuesdays, Wednesdays, and Thursdays, varying weekly). Working hours are Monday to Friday, 8:00 am - 5:00 pm, with flexibility around lunch-time.
The Training Operations Manager is responsible for overseeing the day-to-day operations of the training and operational teams, ensuring the efficient delivery of accredited and non-accredited training programmes. Reporting to the CEO, this role manages people, processes, and resources, maintains compliance with SETAs and accreditation bodies, and drives operational excellence across all learning initiatives.
Responsibilities
Training Operations Management

• Oversee planning, organisation, and control of operational processes including training coordination, administration, learner support, and assessment/moderation coordination.

• Develop and implement operational policies, procedures, and best practices.

• Monitor and manage operational budgets.

• Collaborate with the Quality Control Officer to ensure quality standards and successful audit outcomes.

• Ensure resources (facilitators, assessors, moderators) are available for training delivery.

• Manage all training projects efficiently within project close-out timeframes.

People Management

• Lead, coach, and motivate direct reports (1 Training Coordinator + 2 Project Coordinators) and operational teams to achieve high performance.

• Conduct regular team meetings and provide feedback and recognition.

• Promote learning, development, and knowledge sharing across the team.

Stakeholder Management & Reporting

• Build strong relationships with clients, SETAs, and other accreditation bodies.

• Compile and submit SETA and project reports on time.

• Implement recommendations from audits or client feedback.

Requirements

• Minimum 5 years' experience in operations management; experience in training/education is advantageous.

• Experience with SETA accreditation, learner support, and skills development funding is highly beneficial.

• Proficient in MS Office (Word, Excel, Outlook) and comfortable with LMS/digital learning platforms.

• Grade 12 / Matric required; National Certificate in OD ETD Practices (NQF Level 5) and/or Certificate in Operations Management is advantageous.

• Strong leadership and team management skills.

• Hands-on operational and strategic experience.

• Excellent planning, organisational, problem-solving, and decision-making skills.

• Ability to multitask, take initiative, and manage multiple stakeholders.

Benefits

• Permanent, full-time position with competitive salary.

• 21 days annual leave.

• Performance-linked increases and bonuses.

• Hybrid work arrangement: minimum 10 office days per month.

• Provident fund (compulsory after probation).

Skills Required