Job Description

Training & Quality

Location

Durban, South Africa

Job Title:


Training Manager



The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
Essential Functions/Core Responsibilities

Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

Conduct Train-the-Trainer sessions

Conduct quarterly one-on-ones with Trainers

Coordinate with the Quality Supervisor and Operations on consistency issues

Create and maintain consultant training schedule

Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants

Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

Minimum of 2 years' experience as a Training Manager within the BFSI (Banking, Financial Services, and Insurance) sector, preferably in a BPO or similar high-volume, customer-facing environment either Exposure/Quality Management experience Advantageous Clear Criminal and Credit Record Strong communication skills, both written and verbal Proficient in Microsoft Office Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Self-starter, sense of urgency, and works well under pressure Ability to foster a sense of professionalism and relationship building for self and team Strong attention to detail Ability to work a flexible schedule

Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Location:


ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:


Time Type:


Full time

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