Job Description

Do you believe learning should never be boring? ??? Are you passionate about igniting potential and creating lightbulb moments for others? Then you might be the spark were looking for!
At Energy at Work, were all about transformation shaping minds, unlocking growth, and empowering people to shine. Were searching for a Training Coordinator whos ready to bring innovation, structure, and a whole lot of energy to our Learning & Development space.
???? Your Key Responsibilities & Growth Levers
??? Core Responsibilities (Your Foundation):

• Deliver the magic: Execute high-impact, engaging learning sessions across multiple modalities from ILT to e-learning to coaching circles.
• Be a creator: Co-create and, over time, independently design cutting-edge learning content, facilitator guides, and quick-reference tools that make learning stick.
• Investigate and innovate: Conduct robust Training Needs Analyses (TNA) using performance data, quality insights, and stakeholder interviews to uncover what really drives success.
• Coach with heart: Provide personalized, actionable coaching to agents and team leads, fostering real behavioural change that lasts.
• Own the admin game:

• Maintain 100% accurate and up-to-date training records, attendance, and completions in the LMS.
• Generate crisp weekly and monthly reports on training compliance, assessment scores, and evaluations.
• Keep all training materials and resources neatly organized, version-controlled, and accessible on shared drives.

???? Qualifications & Experience: What You Bring

• Essential: Grade 12 / Matric.
• Strongly Preferred: NQF Level 5 Certificate in OD-ETDP, Education, Training & Development, or a related field. (Dont have it yet? No problem well invest in the right talent to get you there!)
• Experience: 12 years in a training, coaching, or customer-facing leadership role within a BPO or fast-paced environment is ideal.

Exceptional graduate candidates with the right spark and passion for learning will also be considered.
???? Youre Perfect for This Role If...

• Youve got a natural flair for people and communication.
• Youre tech-savvy, organized, and creative all at once.
• You bring positive vibes and professionalism to everything you do.
• You love seeing others grow and youre ready to grow too!

Skills Required