Job Description

Training Coordinator
Do you believe learning should never be boring? ? Are you passionate about igniting potential and creating lightbulb moments for others? Then you might be the spark we're looking for!
At Energy at Work, we're all about transformation -- shaping minds, unlocking growth, and empowering people to shine. We're searching for a Training Coordinator who's ready to bring innovation, structure, and a whole lot of energy to our Learning & Development space.
? Your Key Responsibilities & Growth Levers
? Core Responsibilities (Your Foundation):

• Deliver the magic: Execute high-impact, engaging learning sessions across multiple modalities -- from ILT to e-learning to coaching circles.
• Be a creator: Co-create and, over time, independently design cutting-edge learning content, facilitator guides, and quick-reference tools that make learning stick.
• Investigate and innovate: Conduct robust Training Needs Analyses (TNA) using performance data, quality insights, and stakeholder interviews to uncover what really drives success.
• Coach with heart: Provide personalized, actionable coaching to agents and team leads, fostering real behavioural change that lasts.
• Own the admin game:

• Maintain 100% accurate and up-to-date training records, attendance, and completions in the LMS.
• Generate crisp weekly and monthly reports on training compliance, assessment scores, and evaluations.
• Keep all training materials and resources neatly organized, version-controlled, and accessible on shared drives.

? Qualifications & Experience: What You Bring

• Essential: Grade 12 / Matric.
• Strongly Preferred: NQF Level 5 Certificate in OD-ETDP, Education, Training & Development, or a related field. (Don't have it yet? No problem -- we'll invest in the right talent to get you there!)
• Experience: 1-2 years in a training, coaching, or customer-facing leadership role within a BPO or fast-paced environment is ideal.

Exceptional graduate candidates with the right spark and passion for learning will also be considered.
? You're Perfect for This Role If...

• You've got a natural flair for people and communication.
• You're tech-savvy, organized, and creative all at once.
• You bring positive vibes and professionalism to everything you do.
• You love seeing others grow -- and you're ready to grow too!

Skills Required