Job Description

The Training Coordinator plays a crucial role in supporting the performance of the Academy and CPD division. Reporting to the Operations Specialist, responsibilities include project administration, learner enrolments, NLRD (National Learners' Records Database) registrations, internal training coordination, preparation of project feedback reports, collation of consultant and learner documentation, and administration of CRM, client project database, and Sharepoint. The role is instrumental in maintaining the efficiency of training projects, ensuring compliance with South African skills development legislation and requirements, and contributing to the division's overall success.

JOB SPECIFICATION
The Training Coordinator demands a candidate with a distinct set of qualifications, technical skills, and personal attributes. The ideal candidate possesses a relevant educational background (degree/diploma), excels in project administration, exhibits a strong understanding of the NLRD registration process and regulatory standards, and demonstrates proficiency in database and document management, CRM systems, and Sharepoint (minimum of 2 years relevant experience). Equally significant are attributes such as unwavering attention to detail, exceptional organizational skills, effective communication and collaboration capabilities, and adaptability to dynamic environments.

The role of Training Coordinator requires specific technical or hard skills to perform optimally. Here are the key technical skills necessary for success in this role:
1. Project Administration: Proficiency in project administration is crucial for managing training initiatives, tracking progress, and ensuring that all project-related tasks are completed in a timely and organized manner.
2. NLRD (National Learners' Records Database) Knowledge: Understanding the NLRD registration process, including the relevant legislation and requirements, is essential for accurately registering learner details and training outcomes in compliance with South African skills development standards.
3. Database and Document Management: Competency in using database systems and document management tools is required to maintain accurate and up-to-date learner and project records, ensuring accessibility and organization of critical data.
4. CRM (Customer Relationship Management) Systems: Familiarity with CRM systems is advantageous for managing client interactions, tracking training schedules, and facilitating effective communication with internal and external stakeholders.
5. Sharepoint: Proficiency in using Sharepoint, a web-based collaboration platform, is beneficial for document storage, collaboration, and sharing within the organization.

Soft Skills/Personal Attributes:
Key personal attributes necessary for optimal performance in the role of Training Coordinator:
1. Attention to Detail: The ability to meticulously review and manage training records, learner documentation, and project-related data is crucial. Attention to detail ensures accurate and compliant record-keeping.
2. Organizational Skills: Effective time management, task prioritization, and the ability to keep training activities and documentation well-organized are essential for maintaining efficiency.
3. Communication and Collaboration: Strong interpersonal and communication skills enable effective collaboration with trainers, consultants, internal teams, and learners, ensuring smooth coordination and information sharing.
4. Adherence to Regulatory Standards: A commitment to adhering to South African skills development legislation and regulatory standards is vital for maintaining compliance and the accurate registration of learners on the NLRD.
5. Adaptability: The capacity to adapt to changing project requirements, timelines, and client needs is essential in the dynamic training environment, ensuring flexibility in response to shifting demands.

Desired Qualifications:
? Minimum degree/diploma in relevant field of study
? Professional certifications in relevant fields of practice xe2x80x93 where necessary
? Registration with relevant professional bodies - advantageous

Experience:
? Minimum 5 years working experience in Training and Development.
? Proficiency in project administration, database management, and client interaction.
? Strong organizational and communication skills.
? Proven administrative experience in a matrixed organisational structure.

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